I travel a lot
-- twice, three times a month some months. I have used Expedia for the past couple years, but I think I've just about had it with them. I like the "convenience" of Expedia; I can get a conference invite while I'm sitting in the keynote at another conference, price out the ticket, email the conference organizers and find out if that's acceptable, get a response by email and book the ticket.
But man, "convenience" is a slippery concept here. I need to extend an RT ticket from SFO to London by one day. I have spent hours and hours (six+ by my calculations) on hold with half a dozen different "travel agents" at Expedia, trying to make a trivial change. One agent actually told me, yes, the change has been made, that will be $200, but one of her cohort called me at SIX AM this morning to tell me that she'd been mistaken, the ticket could not be changed at all. Since then, I've been fed half a dozen different stories, including:
- You no longer have any ticket, we cancelled your ticket, it will cost $2000 extra to get your old ticket back
- No changes can be made
- The change has been made
- I will see if I can make the change
I sent Expedia a note telling them how disappointed I was with the "service" they provided, and got an empty, vacuous, unsigned form-letter in response.
I've had it with Expedia. A travel agent may be less "convenient" in that she will only be available during business hours, but nothing is worth the days of aggro that even the simplest change with Expedia entails.
I'm posting this to warn you off -- don't be suckered in by Expedia's "convenience." They clearly have no idea what they're about, have no concept of customer service, and will not get you where you need to go.
Where are our petabyte drives? Brian Hayes takes us through the reasons storage is “stuck” in the low terabytes. The tl;dr is that we got such exceptional capacity growth in the late 90s and early 00s we don’t need much more right now, so the focus since then has been on SSDs, networking, interfaces, etc, […]
Amélie Lamont, a former staffer at website-hosting startup Squarespace, writes that she often found herself disregarded and disrespected by her colleagues. One comment in particular, though, set her reeling — and came to exemplify her experiences there.
In this episode of the Flash Forward podcast we travel to a future where humans have decided to eradicate the most dangerous animal on the planet: mosquitos. How would we do it? Is it even possible? And what are the consequences? Flash Forward: RSS | iTunes | Twitter | Facebook | Web | Patreon We […]
We’d all love a 75-inch TV screen on which to view our favorite shows. But not all of us can drop the cash needed to get one of those broadcasting beauties (or even have the space needed to house them).Thankfully, there’s an alternative. With the SainSonic Mini LED Portable Projector (only $59.99 in the Boing Boing Store), you can project a picture […]
If you want to add some real firepower to your programming repertoire, learn Java–one of the most adaptable, widely-used programming platforms around. You can easily do that with this Ultimate Java bundle, now just $69 in the Boing Boing Store.Across 14 lectures and 117 hours of content, the educators at online academy eduCBA will walk you through […]
Every company wants to harness the power of social media, but few understand how to make that happen. Be one of those select few with this Social Media Marketing Course & Certification package, now just $29 in the Boing Boing Store.Over 12 modules of course material, you’ll learn what it takes to increase a brand’s […]