I travel a lot
-- twice, three times a month some months. I have used Expedia for the past couple years, but I think I've just about had it with them. I like the "convenience" of Expedia; I can get a conference invite while I'm sitting in the keynote at another conference, price out the ticket, email the conference organizers and find out if that's acceptable, get a response by email and book the ticket.
But man, "convenience" is a slippery concept here. I need to extend an RT ticket from SFO to London by one day. I have spent hours and hours (six+ by my calculations) on hold with half a dozen different "travel agents" at Expedia, trying to make a trivial change. One agent actually told me, yes, the change has been made, that will be $200, but one of her cohort called me at SIX AM this morning to tell me that she'd been mistaken, the ticket could not be changed at all. Since then, I've been fed half a dozen different stories, including:
- You no longer have any ticket, we cancelled your ticket, it will cost $2000 extra to get your old ticket back
- No changes can be made
- The change has been made
- I will see if I can make the change
I sent Expedia a note telling them how disappointed I was with the "service" they provided, and got an empty, vacuous, unsigned form-letter in response.
I've had it with Expedia. A travel agent may be less "convenient" in that she will only be available during business hours, but nothing is worth the days of aggro that even the simplest change with Expedia entails.
I'm posting this to warn you off -- don't be suckered in by Expedia's "convenience." They clearly have no idea what they're about, have no concept of customer service, and will not get you where you need to go.
Alex Wood is an addict but won’t give up his smartphone. But he has five strategies for limiting its control over him: “I used to wake up tired. My body would ache and my head felt sore, like waking up with a hangover. Finally, I took control, like attending an AA class for addicts, I […]
We just got the Sport model of the EPIKGO hoverboard at my office. Besides being terribly chic, it’s apparently bulletproof.
Ok, it’s not just solar powered. It’s also an anti-theft, waterproof marvel that keeps my phone’s power bar from ever getting into the red.Sure the idea seems obvious now – tuck a gigantic solar powered battery pack into an exposed slot and turn the wearer into a walking energy harvester. Simple maybe, but I didn’t […]
Custom coffee vessels are the perfect piece of office flair, but it’s just a matter of time before your VOTE FOR PEDRO mug will start to lose its relevant wit. Why not have a new one every day, with whatever silly nonsense you want sticking off the sides? You can save big on your novelty […]
The Lightning port has thus far resisted the cruel fate that befell the headphone jack, and despite rumors that it may be disappearing come iPhone 8, for the present and foreseeable future, Lightning cables are a hot commodity for iPhone users. As such, we must make do in this strange time in which long, glorified […]
All the filters in the world won’t save your smartphone pics from a shaky hand. To really step up your mobile photography game, you’ll need some kind of mount to hold it steady. You could buy a smartphone attachment for a conventional camera tripod, but who wants to carry that kind of gear everywhere they […]