Cellular Telephone companies in Washinton generated more consumer complaints than any other industry in the state.
"What really roped me in was the fact that I could cancel anytime" during a three-month "free trial" period, Aberg recalled. "I came to find that just was not the case at all."
In her complaint to the attorney general, Aberg noted that after becoming disillusioned with the service, she tried on numerous occasions to cancel before the trial period was over.
But she "could not get through because I was repeatedly put on hold for OVER 45 minutes. I then submitted e-mails to Qwest to request the phones be deactivated well within the allotted time period," Aberg said in her complaint.
