An Apple Store tried to refuse warranty service on the headphone jack of an iPod that a customer had gotten engraved. The customer wrote a great letter to the store and got his device fixed. If you're worried that a laser etch job might void your warranty, check out the letter:
I asked that he show me the iPod warranty and the language in it that supports his determination. He showed me a copy of the iPod AppleCare plan with sections 2.e.(iii) and 2.e.(v) highlighted. After reading it, I came to the conclusion that having non-Apple engraving does not necessarily void the warranty. I explained my reasoning, but couldn't convince him that his claims weren't supported by the warranty. (Before leaving the store, I probably let my frustration show a bit too much, and for that I apologize to both sales people.)
I have since spoken to Apple Customer Service on the phone, and though they can't of course comment on my issue without seeing the Shuffle first, they were able to tell me that there is no blanket policy stating that non-Apple laser engraving voids the warranty, and that any such determination is up to the technician examining the unit, guided by the terms and conditions of the warranty. They recommended I take this issue up with the store manager.
You’d be forgiven for thinking the videocassette format long-dead, but it turns out that Betamax is still around. Sony is finally going to withdraw tapes from sale, bringing a 40-year story to an end. The last recorders were sold in 2002. ベータビデオカセットおよびマイクロMVカセットテープ出荷終了のお知らせ [Sony; via The Verge]
A leaked Comcast memo discloses that the company’s consumer data caps have nothing to do with network congestion, contrary to its public claims. The internet service provider has often complained (such as when lobbying against net neutrality) that it must impose limits on service to prevent network congestion. The argument suggests that these measures are […]
Today and tomorrow only we are offering an additional 15% off the entire Boing Boing store (some exclusions may apply). Simply use coupon code: BLACKFRIDAY at checkout! Below are a few of our favorites from the store: First Generation Lytro 16GB Camera: The First Consumer Camera to Capture the Entire Light FieldAdobe Training Videos: Lifetime Subscription: 6,000+ Adobe […]
Today only in the Boing Boing Store we are offering an extra 15% off of the below VPN deals just use coupon code: VPN15 at checkout. proXPN VPN: Premium Lifetime Subscription Surf the web with ultimate peace of mind – both at home and on the road – over proXPN’s fully-encrypted, lightning-fast servers. Your lifetime premium subscription […]
These knitted gloves are here to save the day (and your hands) with an ultra-comfy, double-layer that will allow you to stay warm and use your phone. Now you can take photos on the fly, text, Tinder, and more without letting freezing temperatures get in your way. Plus they work with all touchscreens, so no […]