An Apple Store tried to refuse warranty service on the headphone jack of an iPod that a customer had gotten engraved. The customer wrote a great letter to the store and got his device fixed. If you're worried that a laser etch job might void your warranty, check out the letter:
I asked that he show me the iPod warranty and the language in it that supports his determination. He showed me a copy of the iPod AppleCare plan with sections 2.e.(iii) and 2.e.(v) highlighted. After reading it, I came to the conclusion that having non-Apple engraving does not necessarily void the warranty. I explained my reasoning, but couldn't convince him that his claims weren't supported by the warranty. (Before leaving the store, I probably let my frustration show a bit too much, and for that I apologize to both sales people.)
I have since spoken to Apple Customer Service on the phone, and though they can't of course comment on my issue without seeing the Shuffle first, they were able to tell me that there is no blanket policy stating that non-Apple laser engraving voids the warranty, and that any such determination is up to the technician examining the unit, guided by the terms and conditions of the warranty. They recommended I take this issue up with the store manager.
Where are our petabyte drives? Brian Hayes takes us through the reasons storage is “stuck” in the low terabytes. The tl;dr is that we got such exceptional capacity growth in the late 90s and early 00s we don’t need much more right now, so the focus since then has been on SSDs, networking, interfaces, etc, […]
Amélie Lamont, a former staffer at website-hosting startup Squarespace, writes that she often found herself disregarded and disrespected by her colleagues. One comment in particular, though, set her reeling — and came to exemplify her experiences there.
In this episode of the Flash Forward podcast we travel to a future where humans have decided to eradicate the most dangerous animal on the planet: mosquitos. How would we do it? Is it even possible? And what are the consequences? Flash Forward: RSS | iTunes | Twitter | Facebook | Web | Patreon We […]
White hat hackers get paid to find holes in their own employers’ online systems, and plug those holes before they become serious security risks. It’s a job that pays handsomely…mostly because few job candidates, even experienced IT professionals, have the skills to scamper over firewalls and infiltrate the deepest recesses of a battle-tested network. But […]
Why buy one of those expensive and confusing universal remotes, clogged with enough buttons to launch a space shuttle, when you could accomplish the same electronic control right on your favorite mobile device? The Blumoo Universal Remote, now just $52.99 in the Boing Boing Store, harnesses the audio power of all your household equipment right […]
You may not love Microsoft Word, but you’ve definitely used it. Other than being one of the most ubiquitous programs on the planet, it’s been the go-to word processing system for more than a quarter-century because it’s as basic as it gets. But occasionally, you’ve got assignments that beg for a lot more options than simple […]