An Apple Store tried to refuse warranty service on the headphone jack of an iPod that a customer had gotten engraved. The customer wrote a great letter to the store and got his device fixed. If you're worried that a laser etch job might void your warranty, check out the letter:
I asked that he show me the iPod warranty and the language in it that supports his determination. He showed me a copy of the iPod AppleCare plan with sections 2.e.(iii) and 2.e.(v) highlighted. After reading it, I came to the conclusion that having non-Apple engraving does not necessarily void the warranty. I explained my reasoning, but couldn't convince him that his claims weren't supported by the warranty. (Before leaving the store, I probably let my frustration show a bit too much, and for that I apologize to both sales people.)
I have since spoken to Apple Customer Service on the phone, and though they can't of course comment on my issue without seeing the Shuffle first, they were able to tell me that there is no blanket policy stating that non-Apple laser engraving voids the warranty, and that any such determination is up to the technician examining the unit, guided by the terms and conditions of the warranty. They recommended I take this issue up with the store manager.
This gadget does exactly as promised: it looks like a thumbdrive (sort of) and fries the circuitry of any computer it’s plugged into. It’s made from camera flash parts, is charged with a standard AA battery, and delivers a 300V zap of DC destruction to the port for all your USB-murdering needs. Note that this […]
The Cobham catalog, exposed by The Intercept, features countless pages of surveillance gadgets sold to U.S. police to spy on American citizens: tiny black boxes with a big interest in you. In the creepily bland feature lists and nerdy product names is a whisper of a dark future; perhaps darker than anyone can imagine.
This image depicts the most commonly-found stylesheet colors on the web’s top sites—Paul Hebert did an amazing amount of analysis and this is just one of the intriguing visualizations he came up with. Most of these are obvious staples, especially HTML red and blue, though it’s interesting how far the blue “cluster” is from the […]
Loot Crate is a totally different kind of subscription service that mails subscribers monthly boxes filled with curated geek, pop culture, and gamer paraphernalia. Its cult following awaits a box every month filled with everything from bobble heads to T-shirts to special edition collectibles. But nothing gets Loot Crate fans as excited as the limited […]
The ARMOR-X Mini Flexible Phone Tripod is a smartphone tripod that is designed with flexible legs to rest on virtually any type of surface. Other tripods have proved useless unless I conveniently have a flat surface in front of me, which is why this particular tripod was appealing enough to try out. The ARMOR-X is compact and easy […]
You don’t need to get an advanced degree and take out massive loans to become a coder. This bundle of 10 courses was designed to teach anyone to code at home for less than it costs to go out for dinner. I was particularly impressed with this new 2017 bundle because it includes courses on […]