An Apple Store tried to refuse warranty service on the headphone jack of an iPod that a customer had gotten engraved. The customer wrote a great letter to the store and got his device fixed. If you're worried that a laser etch job might void your warranty, check out the letter:
I asked that he show me the iPod warranty and the language in it that supports his determination. He showed me a copy of the iPod AppleCare plan with sections 2.e.(iii) and 2.e.(v) highlighted. After reading it, I came to the conclusion that having non-Apple engraving does not necessarily void the warranty. I explained my reasoning, but couldn't convince him that his claims weren't supported by the warranty. (Before leaving the store, I probably let my frustration show a bit too much, and for that I apologize to both sales people.)
I have since spoken to Apple Customer Service on the phone, and though they can't of course comment on my issue without seeing the Shuffle first, they were able to tell me that there is no blanket policy stating that non-Apple laser engraving voids the warranty, and that any such determination is up to the technician examining the unit, guided by the terms and conditions of the warranty. They recommended I take this issue up with the store manager.
I asked Amy Parness, the co-founder of Sparkle Labs, maker of fantastic educational electronics kits, to write a Medium post about gender and the business of being a maker business person. Her terrific essay calls out the problems with “pink girly engineering kits.” From Medium:
Zero UI is the new term for “invisible interfaces”—what happens in the future when all the clicking and tapping and typing is history: “If you look at the history of computing, starting with the jacquard loom in 1801, humans have always had to interact with machines in a really abstract, complex way.” [Fast Company]
It’s time for a power upgrade — throw out that tired-out power strip and swap in this family-size USB charger, packed with 6 high-speed ports. With a built-in control chip, Kinkoo optimizes each port to ensure the fastest charging possible for all your devices. The Kinkoo is made from high-grade and durable materials so you […]
Watching Netflix, Hulu or other streaming services can unfortunately be difficult while traveling outside the US. Rather than bypass these restrictions with the help of a complex and slow VPN, choose a faster and simpler solution with Getflix. Instead of rerouting all your Internet traffic through a different server, this handy service only routes the […]
Shake, stir, and muddle your way to delicious homemade cocktails with this must-have bar set. Expect only the finest quality tools from MakersKit — enabling you to unleash your inner mixologist.Top 12 Favorite Things of 2014, Sunset MagazineQuart-size vintage-style Mason jar shakerRetro double jigger for accurate measurementsStrainer & spouts for a mixologist-style smooth pourHardwood muddler […]