Customers at NatWest banks have been complaining about the time wasted waiting in long lines. The bank's response? Get rid of the clocks on the walls. A bank employee told The Sun that, “With a clock there, it was difficult for us to disagree with them. Without one it’s harder for them to complain.” Meanwhile though, the bank officially says it removed the clocks because a survey revealed that customers didn't think clocks would "enhance their banking experience." Link
David Pescovitz is Boing Boing's co-editor/managing partner. He's also a research director at Institute for the Future. On Instagram, he's @pesco.