Eliminating bank clocks in attempt to reduce complaints

Customers at NatWest banks have been complaining about the time wasted waiting in long lines. The bank's response? Get rid of the clocks on the walls. A bank employee told The Sun that, "With a clock there, it was difficult for us to disagree with them. Without one it's harder for them to complain." Meanwhile though, the bank officially says it removed the clocks because a survey revealed that customers didn't think clocks would "enhance their banking experience." Link