Greg sez,
This is the permalink to the huge chronicle of my continued customer service experience with Sony BMG to get my DRM/rootkit settlement check and albums. After I (legally) purchased a music album that infected my computer with the malicious spyware rootkit program back in November 2005, I immediately contacted Sony and requested help.
It's now been 230 days since my first customer service call and blog post, and the issue is still not resolved. I've chronciled every e-mail and phone call on my blog – exemplifying Sony's utter
incompetence in fixing their DRM woes.Not only did they lose the CD I mailed them, lose my written settlement claim and then accidentally file two claims for me, they then tried to pawn off Sony CONNECT codes on me when I specifically
requested iTunes (I'm boycotting all Sony products, naturally).Hopefully the phone numbers and e-mail contacts I've posted will help the thousands others still trying to get their settlements from Sony's spyware fiasco.
(Thanks, Greg!)