Consumerist has gotten hold of a copy of AOL's "retention" manual for customer service reps. This is the manual that the notorious AOL rep was working from when he abused a customer who recorded and published his phone conversation.
(via Waxy)
Consumerist has gotten hold of a copy of AOL's "retention" manual for customer service reps. This is the manual that the notorious AOL rep was working from when he abused a customer who recorded and published his phone conversation.
(via Waxy)