State Attorney General Richard Blumenthal ordered the investigation into Best Buy's practices on Feb. 9 after my column disclosed the website and showed how employees at two Connecticut stores used it to deny customers a $150 discount on a computer advertised on BestBuy.com.Link (via /.)
Blumenthal said Wednesday that Best Buy has also confirmed to his office the existence of the intranet site, but has so far failed to give clear answers about its purpose and use.
Update: An anonymous Best Buy salesman objects to being called a "dirtbag" above -- he says that it's not known among the sales staff that they are participating in a enormous, systematic fraud on Best Buy customers who were being deliberately deceived by an illegal, unethical fake website:
That's exactly right. I take particular pride in trying to do right by the people who ask me a question. All I have is the internal system which we use; I can't get out to the public site from inside a store, because the computers are locked down to prevent general Internet access.
Since I heard about the differences between the internal and external sites, I have been telling customers (quietly, so the managers don't hear) that there can be differences. I've even submitted an "Ask the BUS (Business Direction Team)" question, requesting clarification on what the hell the company is doing with differing prices on the external and internal websites.
Does that sound like the actions of a dirtbag?
I write books. My latest is a YA science fiction novel called Homeland (it's the sequel to Little Brother). More books: Rapture of the Nerds (a novel, with Charlie Stross); With a Little Help (short stories); and The Great Big Beautiful Tomorrow (novella and nonfic). I speak all over the place and I tweet and tumble, too.