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BB reader David McBride says,
DRM bites again: the Microsoft Windows Genuine Advantage servers (which every XP and Vista install phones home to) all failed sometime earlier today.Link.
The result? Every single Windows XP and Vista installation -- except possibly those with volume license keys -- is being marked as counterfeit when it tries to check in. Installations which are flagged as counterfeit switch to a "reduced functionality mode" which results in features like Aero and DirectX being disabled.
So far, the only public response from Microsoft has been indirectly via their technical support forums, where a user has posted the following snippet from an email he received from MS's technical support address:Thank you for your response.
I’m sorry to inform you that the Windows Genuine server might be down for few days. I have escalate the issue to our Genuine team, kindly try to validate again on Tuesday 28 Aug 2007.
Thank you for contacting Microsoft Technical Support.
Update, 12:03pm PT: David McBride says,
Phil Liu, the WGA Program Manager has responded on the Microsoft forums to say, effectively, "we know, we're taking it seriously and we're working on it."I understand the frustration you all are going through. I'm investigating the issue right now.Link. This is also not the first time that this has happened.
I guarantee that we're working on this issue right now. For folks wondering, MACHINES ARE NOT SHUTTING DOWN with reduced functionality.
I guarantee that I will personally resolve this issue before I go to sleep - whether or not it is Tuesday I sleep. My goal is to identify a FIX for this issue - afterwards get you all what you are looking for, an explanation and cause.
The message from the Supportability team will be addressed appropriately as well. I encourage folks to keep an eye out on these forums.
I promise I will have an explanation and resolution as soon as humanly possible.
-Phil Liu @ Microsoft
Program Manager, WGA
Reader comment: Thomas Hruska says,
Here's a possible explanation for what happened, spanned across two blog entries over the past 24 hours: one, two.
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