Laura Landro, assistant managing editor at The Wall Street Journal writes about being detained by Kmart security after they accused her of intentionally putting $24.50 shoes in a $16.50 box, known as "ticket switching."
As soon as we stepped outside the store, I felt a tap on my shoulder and turned to face a serious-faced young man who identified himself as store security and asked me to step back inside. When he said the shoes I'd purchased were in the wrong box, I followed him inside, promising my family I'd be right back.
Instead, I was led to a windowless security room in the back of the store, detained for an hour and accused of deliberately switching a more expensive item into a cheaper box. The adult flip-flops, it turned out, were $24.50, and the box had been for a child's size nine, with a $16.50 price. My stunned protestations and explanations were summarily dismissed. My driver's license and credit card were temporarily confiscated, I was told to expect a civil notice of a fine by mail, and finally, I was advised never to return to the store.
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