In an open letter sent to Microsoft Chief Executive Officer Steve Ballmer today, EFF outlines five steps Microsoft must take to make things right for MSN Music customers -- including a issuing a public apology, providing refunds or replacement music files, and launching a substantial publicity campaign to make sure all customers know their options.Link (Thanks, Rebecca!)
"MSN Music customers trusted Microsoft when it said that this was a safe way to buy music, and that trust has been betrayed," said EFF Staff Attorney Corynne McSherry. "If Microsoft is prepared to treat MSN Music customers like this, is there any reason to suppose that future customers won't get the same treatment?"
I write books. My latest is a YA science fiction novel called Homeland (it's the sequel to Little Brother). More books: Rapture of the Nerds (a novel, with Charlie Stross); With a Little Help (short stories); and The Great Big Beautiful Tomorrow (novella and nonfic). I speak all over the place and I tweet and tumble, too.