In this remarkable leaked Powerpoint presentation produced by a Comcast employee to brief co-workers about how incredibly shit their customer service is, a series of frank admissions of total incompetence, inadequacy and pathetic bumbling paint a (fatally accurate) picture of a monopolist in decline. My favorite quote: "On average, gas is $4.07 (too high for unnecessary truck rolls) and very shortly cable will go from a 'need' to an option for some people."
Comcast Quits Early
Technicians are not showing up for appointments and it appears they are not being held accountable.
* Comcast technicians and subcontractors routinely cancel/reschedule customer appointments without approving or even notifying the customer of the change when they are tired of working.
* Several of my customers have complained that the technician was rude or short with them when they refused to let him come earlier than scheduled.
Scott of New Hudson MI (01/29/07)
“I made 3 separate appointments to have Comcast come out and install cable, phone, and high speed internet as part of their Triple Play deal. The first appointment came and went, nobody showed up or called. Set up another appointment, but they did call to cancel that one…”
Tanner Stokes of Herp Derp fame has done it again. He invented what we have all longed for, since the internet began: an effective way to shut people up. “Plasma ball destroys the web.” Yes, friends, Tanner’s latest creation is the answer to unfriendly YouTube comments, harassing or abusive Facebook posts, douchey viral ads, you […]
I asked Amy Parness, the co-founder of Sparkle Labs, maker of fantastic educational electronics kits, to write a Medium post about gender and the business of being a maker business person. Her terrific essay calls out the problems with “pink girly engineering kits.” From Medium:
Zero UI is the new term for “invisible interfaces”—what happens in the future when all the clicking and tapping and typing is history: “If you look at the history of computing, starting with the jacquard loom in 1801, humans have always had to interact with machines in a really abstract, complex way.” [Fast Company]
Lean Project Management, as the name suggests, is a popular method for wasting less time and effort over the duration of a project. By focusing on prioritizing tasks, Project Managers are able to boost productivity, meet goals, and, inevitably, impress the execs. This exam prep course is led by the accredited Management and Strategy Institute, […]
This Smartphone Photo Lens Kit arms you with six unique smartphone photography accessories, so you can take high-quality and well-composed photos of any subject from small insects to expansive landscapes.6 unique lensesRolls up neatly for transportTripod for stabilitySmall lenses attach seamlessly with magnetMicroscope and 8x telephoto lenses attach with a case (case attaches to phone)Lens wallet […]
Inspired by the universality of symbols, the founders of Noun Project began to collect thousands of hand-drawn icons. The concept has since transformed into a massive digital collection of 150,000+ unique icons that fuel the work of designers every day. Spend less time crafting icons and more time putting amazing designs out into the world with […]