In this remarkable leaked Powerpoint presentation produced by a Comcast employee to brief co-workers about how incredibly shit their customer service is, a series of frank admissions of total incompetence, inadequacy and pathetic bumbling paint a (fatally accurate) picture of a monopolist in decline. My favorite quote: "On average, gas is $4.07 (too high for unnecessary truck rolls) and very shortly cable will go from a 'need' to an option for some people."
Comcast Quits Early
Technicians are not showing up for appointments and it appears they are not being held accountable.
* Comcast technicians and subcontractors routinely cancel/reschedule customer appointments without approving or even notifying the customer of the change when they are tired of working.
* Several of my customers have complained that the technician was rude or short with them when they refused to let him come earlier than scheduled.
Scott of New Hudson MI (01/29/07)
“I made 3 separate appointments to have Comcast come out and install cable, phone, and high speed internet as part of their Triple Play deal. The first appointment came and went, nobody showed up or called. Set up another appointment, but they did call to cancel that one…”
Neglected public payphones in New York City are being turned into “GuyFi” stations: a place where one can rub one out for the sake of “stress relief.” Annalee Newitz reports on the wank booths from a company named “Hot Octopus”… The company reported that at least 100 men used the booth on its opening day […]
You’d be forgiven for thinking the videocassette format long-dead, but it turns out that Betamax is still around. Sony is finally going to withdraw tapes from sale, bringing a 40-year story to an end. The last recorders were sold in 2002. ベータビデオカセットおよびマイクロMVカセットテープ出荷終了のお知らせ [Sony; via The Verge]
A leaked Comcast memo discloses that the company’s consumer data caps have nothing to do with network congestion, contrary to its public claims. The internet service provider has often complained (such as when lobbying against net neutrality) that it must impose limits on service to prevent network congestion. The argument suggests that these measures are […]
Remember back to the time when people thought java was just a hip way to talk about coffee? Or you vaguely remembered from geography class that it’s an island in the South Pacific? We’ve come a long way since then and now that we’ve rocket blasted into the tech future, you’re going to need to […]
Plastic is so 2013. You don’t want to buy something only to throw it away or lose it and barely care. You like nice things and want to hang onto them. The Plazmatic lighter here is a high quality, high tech alternative to the typical cheap, plastic lighter you get at the old gas station. […]
Real engineers build things. Super cool engineers build things with their hands and fingers, like our engineering forefathers did. No idea where to even begin to do that? This step by step Arduino course is now 92% off and is going to get you up and running, from zero to hero, in no time. So […]