In this remarkable leaked Powerpoint presentation produced by a Comcast employee to brief co-workers about how incredibly shit their customer service is, a series of frank admissions of total incompetence, inadequacy and pathetic bumbling paint a (fatally accurate) picture of a monopolist in decline. My favorite quote: "On average, gas is $4.07 (too high for unnecessary truck rolls) and very shortly cable will go from a 'need' to an option for some people."
Comcast Quits Early
Technicians are not showing up for appointments and it appears they are not being held accountable.
* Comcast technicians and subcontractors routinely cancel/reschedule customer appointments without approving or even notifying the customer of the change when they are tired of working.
* Several of my customers have complained that the technician was rude or short with them when they refused to let him come earlier than scheduled.
Scott of New Hudson MI (01/29/07)
“I made 3 separate appointments to have Comcast come out and install cable, phone, and high speed internet as part of their Triple Play deal. The first appointment came and went, nobody showed up or called. Set up another appointment, but they did call to cancel that one…”
You’d be forgiven for thinking the videocassette format long-dead, but it turns out that Betamax is still around. Sony is finally going to withdraw tapes from sale, bringing a 40-year story to an end. The last recorders were sold in 2002. ベータビデオカセットおよびマイクロMVカセットテープ出荷終了のお知らせ [Sony; via The Verge]
A leaked Comcast memo discloses that the company’s consumer data caps have nothing to do with network congestion, contrary to its public claims. The internet service provider has often complained (such as when lobbying against net neutrality) that it must impose limits on service to prevent network congestion. The argument suggests that these measures are […]
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