A promotion arrived in my email, offering 40 percent off on products from a company I'd done business with in the past. I was interested in a website construction tool that's gotten good reviews, and clicked the Buy button:
Without my asking, the company had added "Extended Download Service" for an extra few dollars. I dislike this kind of thing -- unrequested add-ons that have little utility in any case-- and I know I'm not alone in feeling this way.
In any case, I clicked the trashcan to remove the extended download service (something that any user could do at no extra cost with any remotely serious kind of backup system), and got back here:
I entered the promotional code and clicked "Apply" -- and what shows up again on the next screen? You guessed it: that extended download service:
At this point I closed that tab in my browser.
I realize we're in a recession, but this kind of behavior doesn't win new customers.
UPDATE: See this comment from the company in response. Apparently the retailer in question is the US reseller for the company that makes the product. Hope they'll straighten out their reseller, which seems to be the intention based on the comments.
On Thursday May 26, Red Nose Day will return for the second year. It’s all about giving to children to fight hunger, sickness, and homelessness. In the video above, the most famous magician in the world, David Copperfield, has his own magical way of asking you to get involved. There’s going to be a two-hour TV show on […]
Facebook gets a bad rap, but where I live, it has brought neighbors together, and it started because of the things I didn’t want to share.
When the Congressional Science committee wants to talk about the cold weather, and when NASA has to defend their budget by explaining why NASA is important, it can make people who believe in facts… a bit tense.
Taking pictures can be challenging. There are a million factors that can influence each shot you take – and unless you’re a trained photographer, you often just focus, click…and cross your fingers.Of course, you can take some of the ambiguity out of your picture-taking with this Hollywood Art Institute Photography Course & Certification package, now […]
Experienced shutterbugs with DSLR cameras have boatloads of lens options for capturing the moment. Unfortunately, smartphone photographers often get stuck with their one crummy lens, which means limited zoom and focus for their final image.Step up your smartphone’s photographic power with the Acesori 5-Piece Smartphone Camera Lens Kit, now just $9.99 in the Boing Boing Store.Magnetic rings easily […]
Some truths are universal. For one, your phone will always run out of power when you most need it. For another, the charging cords that come packaged with your Apple device will fray, split, and rip faster than Usain Bolt in a game of tag.Instead, pick up a charging cord that anyone would have a tough […]