A promotion arrived in my email, offering 40 percent off on products from a company I'd done business with in the past. I was interested in a website construction tool that's gotten good reviews, and clicked the Buy button:
Without my asking, the company had added "Extended Download Service" for an extra few dollars. I dislike this kind of thing -- unrequested add-ons that have little utility in any case-- and I know I'm not alone in feeling this way.
In any case, I clicked the trashcan to remove the extended download service (something that any user could do at no extra cost with any remotely serious kind of backup system), and got back here:
I entered the promotional code and clicked "Apply" -- and what shows up again on the next screen? You guessed it: that extended download service:
At this point I closed that tab in my browser.
I realize we're in a recession, but this kind of behavior doesn't win new customers.
UPDATE: See this comment from the company in response. Apparently the retailer in question is the US reseller for the company that makes the product. Hope they'll straighten out their reseller, which seems to be the intention based on the comments.
On Thursday May 26, Red Nose Day will return for the second year. It’s all about giving to children to fight hunger, sickness, and homelessness. In the video above, the most famous magician in the world, David Copperfield, has his own magical way of asking you to get involved. There’s going to be a two-hour TV show on […]
Facebook gets a bad rap, but where I live, it has brought neighbors together, and it started because of the things I didn’t want to share.
When the Congressional Science committee wants to talk about the cold weather, and when NASA has to defend their budget by explaining why NASA is important, it can make people who believe in facts… a bit tense.
The Pry.Me Bottle Opener holds tens of thousands of times its own weight, and you can pick one up now from the Boing Boing Store.This remarkable keychain is considerably smaller than any of your keys, but don’t let that fool you: it can easily open any bottle, and could even tow a trailer full of […]
Guaranteeing your privacy online goes way beyond checking the “Do Not Track” option in your browser’s settings. To ensure that your internet activity is totally hidden from Internet Service Providers, advertisers, and other prying eyes, take a look at Windscribe’s VPN protection. It usually costs $7.50 per month, but you can get a 3-year subscription […]
This project management bundle will help you get organized and learn how to lead a team to success. You can pay what you want for these five courses when you pick them up from the Boing Boing Store.To help you become an invaluable asset for your company, this bundle includes a curated collection of professional […]