I've mentioned my beloved Kitchen Aid espresso machine
here before, but I need to mention it again. Last week, I noticed that the enamel had started to flake off, peeling away in big strips the size of business-cards. Dreading a bureaucratic runaround, I dug out my Amazon receipt, then called up Kitchen Aid's warranty number. Apart from a small problem getting the correct number (the number listed on their site is out of service), it went amazingly
The operator asked for my serial number, asked me to describe the problem, then asked if I could be at some address the next day to receive my replacement unit and ship back the defective one. I gave her my office address, and yesterday at around 2PM, a DHL guy showed up with a brand new espresso machine in its package. I lifted it out, replaced it with the defective one, watched as the DHL guy slapped a return sticker on it, and then he left, leaving me a shiny new coffee machine that I brought home in a cab (two people on the street and the cabbie all stopped me and asked me about this beautiful coffee machine and whether it worked as good as it looked and where they could get one of their own). This morning, I enjoyed a perfect cappuccino with breakfast, and ruminated on just how damned good the customer service from Kitchen Aid had been, and I figured, man, that deserves some public approbation.
Update: Canadians beware! Multiple commenters to this post have weighed in to describe nightmarish treatment from the Canadian Kitchen Aid service department, who seem well and truly awful. My experience recounted above was with Kitchen Aid UK.
Nelson E. Ross’s “small booklet” sets out the principles of sending telegrams “in the most economical manner possible,” so you can take full advantage of a communications medium that “annihilates distance and commands immediate attention.”
The Rightshears don’t exist yet, but the inventors have promised a crowdfunding campaign to conjure them into reality, soon. (via Oh Gizmo)
Enreverie’s $20 “Little Black Gun” earrings are studs made from shells have have been fired, affixed to surgical steel posts, nickel-plated and set with Swarovski crystals. (Thanks, Kyle!)
If you’ve been blessed enough to avoid them yourself, you’ve definitely heard the horror stories. Late night, crushing out a ton of work, writing, coding, anything, then boom – your computer crashes. The battery blows, you spill water or coffee all over the place, or it just shuts down with no explanation, and you’re screwed. […]
You travel around a lot. It might be that jet set life from New York to LA to London to Tokyo, or it might be back and forth from the coffee shop to the office, or from the kitchen to the couch. Any which way, you’re mobile and that’s the way to live. When you […]
It’s 2016 and we like our technology really small. Our phones fit in our pockets, our remotes are lighter than ever, and even our cars seem to be shrinking. So your new drone shouldn’t be an exception. This Axis VIDIUS Drone is 21% off right now and it’s so little, your biggest problem won’t be […]