I've mentioned my beloved Kitchen Aid espresso machine
here before, but I need to mention it again. Last week, I noticed that the enamel had started to flake off, peeling away in big strips the size of business-cards. Dreading a bureaucratic runaround, I dug out my Amazon receipt, then called up Kitchen Aid's warranty number. Apart from a small problem getting the correct number (the number listed on their site is out of service), it went amazingly
The operator asked for my serial number, asked me to describe the problem, then asked if I could be at some address the next day to receive my replacement unit and ship back the defective one. I gave her my office address, and yesterday at around 2PM, a DHL guy showed up with a brand new espresso machine in its package. I lifted it out, replaced it with the defective one, watched as the DHL guy slapped a return sticker on it, and then he left, leaving me a shiny new coffee machine that I brought home in a cab (two people on the street and the cabbie all stopped me and asked me about this beautiful coffee machine and whether it worked as good as it looked and where they could get one of their own). This morning, I enjoyed a perfect cappuccino with breakfast, and ruminated on just how damned good the customer service from Kitchen Aid had been, and I figured, man, that deserves some public approbation.
Update: Canadians beware! Multiple commenters to this post have weighed in to describe nightmarish treatment from the Canadian Kitchen Aid service department, who seem well and truly awful. My experience recounted above was with Kitchen Aid UK.
Behold, the Blue Marlin, a “semi-submersible heavy lift ship” that is capable of hoisting and transplanting other, full-sized ships (that is ships as big or bigger than a US Destroyer-class vessel) all around the oceans.
Mister Alphabet is an action-figure designed to cleverly bend and contort into every letter of the Latin alphabet; the website is long on trademark warnings and arty Instagram photos, but short on details, like, “Is this an object of commerce?” and “If so, where does one buy it?” (via Kottke)
Phone chargers usually only deliver a few volts of juice at a feeble amperage, but they’ll deliver a lot more if you give them the chance. The BBC writes that a UK man died in the bathtub after being shocked by a charger connected to an extension cord. Richard Bull, 32, died when his iPhone […]
Maybe it’s entirely because of podcast ads, but drag-and-drop tools like Squarespace have gotten immensely popular in recent years. While it’s definitely a great tool for any non-coders who want to get a small website up and running quickly, managing content with a primarily visual interface can become a pain once you have more than […]
When you can’t wait for the world’s longest meeting to end, the mindless leg bouncing makes your boredom obvious and just annoys everybody else. Everyone knows the TPS reports need the damn cover sheet, but some sadistic colleague keeps forgetting, probably on purpose just to eat into your lunch hour. Enough is enough!While serving a […]
What could be more fun than a slingshot that shoots tiny airplanes? A slingshot that shoots tiny glowing airplanes of course! These toy planes are outfitted with ultra-bright LEDs, so you can fly all night without losing them in the trees.Whether you are a regular-sized child, or an overgrown adult one, these light-up flyers offer […]