I've mentioned my beloved Kitchen Aid espresso machine
here before, but I need to mention it again. Last week, I noticed that the enamel had started to flake off, peeling away in big strips the size of business-cards. Dreading a bureaucratic runaround, I dug out my Amazon receipt, then called up Kitchen Aid's warranty number. Apart from a small problem getting the correct number (the number listed on their site is out of service), it went amazingly
The operator asked for my serial number, asked me to describe the problem, then asked if I could be at some address the next day to receive my replacement unit and ship back the defective one. I gave her my office address, and yesterday at around 2PM, a DHL guy showed up with a brand new espresso machine in its package. I lifted it out, replaced it with the defective one, watched as the DHL guy slapped a return sticker on it, and then he left, leaving me a shiny new coffee machine that I brought home in a cab (two people on the street and the cabbie all stopped me and asked me about this beautiful coffee machine and whether it worked as good as it looked and where they could get one of their own). This morning, I enjoyed a perfect cappuccino with breakfast, and ruminated on just how damned good the customer service from Kitchen Aid had been, and I figured, man, that deserves some public approbation.
Update: Canadians beware! Multiple commenters to this post have weighed in to describe nightmarish treatment from the Canadian Kitchen Aid service department, who seem well and truly awful. My experience recounted above was with Kitchen Aid UK.
The mechanical Royal Kludge keyboard (Update: in stock here) seems to do well with Amazon reviewers, but there are no guarantees you’ll receive one with the coveted OFF/NO switch.
Microsoft announced Tuesday a long-awaited upgrade to its Surface Pro series of high-end tablet PCs, dropping the number from the name and adding Kaby Lake processors, more minutes on a charge and a few dollars to the price tag. Here’s Mark Hachman, Senior Editor at PCWorld: For Surface Pro 4 owners, the new Surface Pro […]
You know what would go great with your Voyager Golden Record? A replica of the “galactic greeting card” plaque that rode along with the Pioneer 10 and 11 probes, designed by Frank Drake and Carl Sagan with artwork prepared by Linda Salzman Sagan.
Loot Crate is a subscription service that delivers a box of curated pop culture goods to your doorstep. To sample their geeky wares, you can order a single mystery box exclusively from the Boing Boing Store.Each month Loot Crate sends you 6-7 unique items and apparel, including collectibles, books, and t-shirts. Pulling inspiration from all […]
Yes, yes there is. The ultraportable Twisty Glass Mini boasts all of the simplicity of its forebear, while fitting just a little bit better in your pocket.The Mini is perfect for casual smokers, and anyone who doesn’t have the patience or fine motor skill for rolling papers. This piece keeps the convenient design of its older […]
Learning to code is a perfect way to grow your technical sophistication, and open up a host of new career options. But since most “learn to code” initiatives focus heavily on web development, it can be tough to find good resources for general-purpose computer science outside of a 4-year degree program. To get a broad […]