Scalzi: You have the people in charge setting the tone and saying, "This is the way it's going to be," and then you have other people from within the community policing that tone because they value what they get there. There are so many places on the web [where] you can't have a conversation that when you find one where you can, you want to hug it to your chest and defend it. I find that [when] I'm off having a life away from the computer and somebody starts being completely idiotic or that the regulars know I won't like, they'll alert me.How Two Experts Build Strong Web Communities
The good thing about that is that it makes my job easier; the flipside is that there are times when I have to step in because somebody will tell somebody else, "You're saying something you shouldn't say here--you need to leave!" And I gently point out that I don't recall appointing that person captain of people who get to tell other people when to leave. So you do have to balance that fine line, but by and large the fact that people are so enthusiastic about the site means that they will help you reach your goals.
I write books. My latest is a YA science fiction novel called Homeland (it's the sequel to Little Brother). More books: Rapture of the Nerds (a novel, with Charlie Stross); With a Little Help (short stories); and The Great Big Beautiful Tomorrow (novella and nonfic). I speak all over the place and I tweet and tumble, too.