first, I'd like to clarify what our intent was in how we represented privacy in our TOS. in our help article we stated "Dropbox employees aren't able to access user files" we didn't intend to mislead anybody with this statement - we prevent this via access controls on our backend as well as strict policy prohibitions. we don't feel this statement implies anything about who holds the encryption keys or what mechanisms prevent access to the data.
that said, it's become very clear to us that the statement wasn't explicit enough about what the barriers to access are. consequently, we've updated our help article and security overview to be explicit about this.
secondly, I'd like to clarify that we've never stated we don't have access to encryption keys. we've made quite a few posts in our public forums over the years about this very fact and we are quite open with our community: 1, 2, 3.
I write books. My latest is a YA science fiction novel called Homeland (it's the sequel to Little Brother). More books: Rapture of the Nerds (a novel, with Charlie Stross); With a Little Help (short stories); and The Great Big Beautiful Tomorrow (novella and nonfic). I speak all over the place and I tweet and tumble, too.