Here's a sad and infuriating video from Cindy Quigley, founder of the now-defunct independent Canadian ISP OnCall. OnCall got its services via Telus, a regulated monopoly carrier, which drove them out of business with fraudulent charges and perjured testimony before an arbitrator and the regulator -- all of which came to light after the ISP went bust and lost the power to do anything about it.
I write books. My latest is a YA science fiction novel called Homeland (it's the sequel to Little Brother). More books: Rapture of the Nerds (a novel, with Charlie Stross); With a Little Help (short stories); and The Great Big Beautiful Tomorrow (novella and nonfic). I speak all over the place and I tweet and tumble, too.