Mmechanic sez, "Andrew Marantz wondered how BPOs [ed: Business Process Outsourcing, AKA call centers] train Indians who have never even known a Westerner to sound and act like one. Since the call centers wouldn't let a journalist in to their culture-training sessions, Marantz decided to become a trainee himself. The resulting article from Mother Jones magazine is alternatively funny, sad, and thought-provoking."
During our second day of culture training, Lekha dissected the Australian psyche. It took about 20 minutes.
My Summer at an Indian Call Center
"Just stating facts, guys," Lekha began, as we scribbled notes, "Australia is known as the dumbest continent. Literally, college was unknown there until recently. So speak slowly." Next to me, a young man in a turban wrote No college in his notebook.
"Technologically speaking, they're somewhat backward, as well. The average person's mobile would be no better than, say, a Nokia 3110 classic." This drew scoffs from around the room.
"Australians drink constantly," Lekha continued. "If you call on a Friday night, they'll be smashed--every time. Oh, and don't attempt to make small talk with them about their pets, okay? They can be quite touchy about animals."
"What kind of people are there in Australia?" a trainee asked. "What are their traits?"
"Well, for one thing," Lekha said, "let's admit: They are quite racist. They do not like Indians. Their preferred term for us is--please don't mind, ladies--'brown bastards.' So if you hear that kind of language, you can just hang up the call."
After years of fumbling, deference and mismanagement, Canada’s telcoms regulator, the CRTC, laid down a landmark net neutrality rule and demanded that Bell, the nationally founded telcoms giant, would have to share its infrastructure with new entrants to the market.
The Trans Pacific Partnership is a secretly negotiated agreement between 12 countries, including the US, Canada and Japan, which establishes punishing regimes for censoring and controlling the Internet, as well as allowing corporations to nullify safety, environmental and labor laws that limit their profits.
The Transatlantic Trade and Investment Partnership is an EU-US “trade agreement” that will allow corporations to sue governments in secret tribunals to force them to repeal their safety, environmental and labor laws.
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Remember back to the time when people thought java was just a hip way to talk about coffee? Or you vaguely remembered from geography class that it’s an island in the South Pacific? We’ve come a long way since then and now that we’ve rocket blasted into the tech future, you’re going to need to […]
Plastic is so 2013. You don’t want to buy something only to throw it away or lose it and barely care. You like nice things and want to hang onto them. The Plazmatic lighter here is a high quality, high tech alternative to the typical cheap, plastic lighter you get at the old gas station. […]