Mmechanic sez, "Andrew Marantz wondered how BPOs [ed: Business Process Outsourcing, AKA call centers] train Indians who have never even known a Westerner to sound and act like one. Since the call centers wouldn't let a journalist in to their culture-training sessions, Marantz decided to become a trainee himself. The resulting article from Mother Jones magazine is alternatively funny, sad, and thought-provoking."
During our second day of culture training, Lekha dissected the Australian psyche. It took about 20 minutes.
My Summer at an Indian Call Center
"Just stating facts, guys," Lekha began, as we scribbled notes, "Australia is known as the dumbest continent. Literally, college was unknown there until recently. So speak slowly." Next to me, a young man in a turban wrote No college in his notebook.
"Technologically speaking, they're somewhat backward, as well. The average person's mobile would be no better than, say, a Nokia 3110 classic." This drew scoffs from around the room.
"Australians drink constantly," Lekha continued. "If you call on a Friday night, they'll be smashed--every time. Oh, and don't attempt to make small talk with them about their pets, okay? They can be quite touchy about animals."
"What kind of people are there in Australia?" a trainee asked. "What are their traits?"
"Well, for one thing," Lekha said, "let's admit: They are quite racist. They do not like Indians. Their preferred term for us is--please don't mind, ladies--'brown bastards.' So if you hear that kind of language, you can just hang up the call."
Printer manufacturer Lexmark hates America, and everything good and right in the world, because we keep stubbornly insisting that if we buy a printer cartridge, we can refill it, because it’s ours.
Since the late 1970s, the American conservative movement has been an uneasy — and unstoppable — alliance of big-business-friendly finance boosters and poor, evangelical Christians whose major issues were things like gay marriage, abortion, and forcing women into “traditional” gender roles, not taxation and “small government.”
Alice Walton, heiress to the Walmart fortune, donated $353,400 to Hillary Clinton’s “Victory Fund” and another $25,000 to the Ready for Hillary PAC.
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