Mmechanic sez, "Andrew Marantz wondered how BPOs [ed: Business Process Outsourcing, AKA call centers] train Indians who have never even known a Westerner to sound and act like one. Since the call centers wouldn't let a journalist in to their culture-training sessions, Marantz decided to become a trainee himself. The resulting article from Mother Jones magazine is alternatively funny, sad, and thought-provoking."
During our second day of culture training, Lekha dissected the Australian psyche. It took about 20 minutes.
"Just stating facts, guys," Lekha began, as we scribbled notes, "Australia is known as the dumbest continent. Literally, college was unknown there until recently. So speak slowly." Next to me, a young man in a turban wrote No college in his notebook.
"Technologically speaking, they're somewhat backward, as well. The average person's mobile would be no better than, say, a Nokia 3110 classic." This drew scoffs from around the room.
"Australians drink constantly," Lekha continued. "If you call on a Friday night, they'll be smashed--every time. Oh, and don't attempt to make small talk with them about their pets, okay? They can be quite touchy about animals."
"What kind of people are there in Australia?" a trainee asked. "What are their traits?"
"Well, for one thing," Lekha said, "let's admit: They are quite racist. They do not like Indians. Their preferred term for us is--please don't mind, ladies--'brown bastards.' So if you hear that kind of language, you can just hang up the call."
My Summer at an Indian Call Center
A strategy memo circulated around the time of a Koch network retreat sets out a five-part plan to pressure the Trump regime to lower corporate taxes and pass other policies favorable to corporate elites and the investor class.
It’s been nearly four months since the W3C held the most controversial vote in its decades-long history of standards-setting: a vote where accessibility groups, security experts, browser startups, public interest groups, human rights groups, archivists, research institutions and other worthies went up against trillions of dollars’ worth of corporate muscle: the world’s largest electronics, web, […]
Rep Jeb Hensarling [R-TX/+1 202 225-3484/@RepHensarling] is the sponsor of HR 10, the Financial CHOICE Act of 2017, which will ban investors from putting petitions to the shareholders and board of publicly traded companies, except when investors own more than 1% of the company for at least three years.
Between election hacks, ransomware, and Devil’s Ivy, the cybersecurity space is booming as malware and hackers become more sophisticated. If you’re interested in pursuing a career in ethical hacking, or just want to secure your own devices, The Super-Sized Ethical Hacking Bundle is a great resource.In this bundle, you’ll learn the fundamental skills of ethical hacking, prepare […]
The TREBLAB X11 Earphones are versatile, offer great sound, and are currently $32.99 in the Boing Boing Store.These Bluetooth earbuds are a great workout companion. They’re totally sweat proof and their ear-fins keep them snugly in place during high activity — something that Apple’s AirPods can only do if you were blessed with precisely the […]
Whether you’re a seasoned entertainment industry veteran or a student working on your first spec script, having the right tool for the job will make a huge difference in your focus and productivity.Final Draft 10 is far and away the world’s best screenwriting software, used extensively by professional film and TV writers at top production […]