The problem with RIM

I was drawn to Forbes' article about BlackBerry maker RIM by author Eric Jackson's use of the phrase "When I speak to Research In Motion (RIMM) Bulls, they tell me...", which places it in the category of cryptozoology. But this quote, from RIM co-CEO Jim Balsillie, is what remains:
He was asked about the recent letters from employees that have appeared in the press, complaining about all the problems with the company that have led to the current low stock price - 80% below its 5 year high. He growled: "Nobody ever wrote us letters saying thank you for the first $20 billion in revenue."
Balsillie to anyone who has invested in his company since 2007: "Go fuck yourself."