Comments on: Blackberry maker RIM offers customers free apps after outage; RIM stock continues to drop anyway http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html Brain candy for Happy Mutants Sun, 19 May 2013 01:32:00 +0000 hourly 1 http://wordpress.org/?v=3.4.1 By: Thorzdad http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245960 Thorzdad Tue, 18 Oct 2011 13:54:00 +0000 http://boingboing.net/?p=124228#comment-1245960 We're sorry your meal was served cold and gave you food poisoning. Please accept this coupon for free appetizers as our sincere apology. We’re sorry your meal was served cold and gave you food poisoning. Please accept this coupon for free appetizers as our sincere apology.

]]> By: francoisroux http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245897 francoisroux Tue, 18 Oct 2011 09:00:00 +0000 http://boingboing.net/?p=124228#comment-1245897 Oh I see what you did there....hahaha Oh I see what you did there….hahaha

]]> By: Adam Gordon http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245860 Adam Gordon Tue, 18 Oct 2011 05:56:00 +0000 http://boingboing.net/?p=124228#comment-1245860 They should have refunded their months fee to the carriers and let the carriers decide what to do based on what their users pay for BB services. They should also have explained how they fixed the problem or at least why its  not happening again. None of the BB users i know want $100 worth of apps out of that list, my BB can DL 2 apps before it has a memory leak or overflow and needs the battery removed. It would take me a week to get my $100 out of them. They should have refunded their months fee to the carriers and let the carriers decide what to do based on what their users pay for BB services. They should also have explained how they fixed the problem or at least why its  not happening again.

None of the BB users i know want $100 worth of apps out of that list, my BB can DL 2 apps before it has a memory leak or overflow and needs the battery removed. It would take me a week to get my $100 out of them.

]]> By: lecti http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245767 lecti Tue, 18 Oct 2011 01:21:00 +0000 http://boingboing.net/?p=124228#comment-1245767 $100 worth of BB apps?  $100 worth of manure has more worth, and stinks less. $100 worth of BB apps?  $100 worth of manure has more worth, and stinks less.

]]> By: isomorphic http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245736 isomorphic Tue, 18 Oct 2011 00:29:00 +0000 http://boingboing.net/?p=124228#comment-1245736 I was at Office Depot this evening.  They had a sad little end-cap display of PlayBooks, with a placard reading "Amateur Hour is Over."  I assume that the RIM marketard who wrote that meant to imply that iPads were amateurish. Now, especially in light of the outage, it's just really, really embarrassing.  I feel embarrassed *for* them. I was at Office Depot this evening.  They had a sad little end-cap display of PlayBooks, with a placard reading “Amateur Hour is Over.”  I assume that the RIM marketard who wrote that meant to imply that iPads were amateurish. Now, especially in light of the outage, it’s just really, really embarrassing.  I feel embarrassed *for* them.

]]> By: holyalmost http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245704 holyalmost Mon, 17 Oct 2011 23:27:00 +0000 http://boingboing.net/?p=124228#comment-1245704 Before coming here to read and comment on this article, I had read a couple of news releases that posted the list from the Blackberry site stating that this selection would be only Apps available for free.  That'll teach me to read things carefully from the source from now on before running my mouth. The Documents to go Ap was pre-loaded on my Blackberry when I got it last year.  I only knew that there was a premium version of the program because I wanted to make use of it and it doesn't have the full features. I can't create new documents etc. Kind of like Microsoft Office trials pre-loaded onto new PCs.  To have all the features of the program, you have to purchase the complete program. As for searching in App world specifically for premium items, I have no idea.  Some are marked as Free and some cost money. I'm assuming anythign that costs money would be considered premium. Or perhaps the premium aps are the ones that get downloaded most frequently. Before coming here to read and comment on this article, I had read a couple of news releases that posted the list from the Blackberry site stating that this selection would be only Apps available for free.  That’ll teach me to read things carefully from the source from now on before running my mouth.

The Documents to go Ap was pre-loaded on my Blackberry when I got it last year.  I only knew that there was a premium version of the program because I wanted to make use of it and it doesn’t have the full features. I can’t create new documents etc. Kind of like Microsoft Office trials pre-loaded onto new PCs.  To have all the features of the program, you have to purchase the complete program.

As for searching in App world specifically for premium items, I have no idea.  Some are marked as Free and some cost money. I’m assuming anythign that costs money would be considered premium. Or perhaps the premium aps are the ones that get downloaded most frequently.

]]> By: juepucta http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245669 juepucta Mon, 17 Oct 2011 22:41:00 +0000 http://boingboing.net/?p=124228#comment-1245669 there's a lovely plot next to those ET atari games already setup for those mofos there’s a lovely plot next to those ET atari games already setup for those mofos

]]> By: Palomino http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245659 Palomino Mon, 17 Oct 2011 22:29:00 +0000 http://boingboing.net/?p=124228#comment-1245659 Hopefully it was their engagement ring, not their wedding ring. Nightmarish..... Hopefully it was their engagement ring, not their wedding ring. Nightmarish…..

]]> By: Palomino http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245656 Palomino Mon, 17 Oct 2011 22:28:00 +0000 http://boingboing.net/?p=124228#comment-1245656 Phone Sex..... Phone Sex…..

]]> By: Palomino http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245655 Palomino Mon, 17 Oct 2011 22:27:00 +0000 http://boingboing.net/?p=124228#comment-1245655 You mean they offered only certain APPS? You mention: "I was hoping for the premium editions of Documents to Go to be on that list,-" It looks like they state All Premium Apps will be available, so you might get the one you want. But why only "Premium" apps? They can be as high at $15. Why not the entire APP store? Because I could get 100 .99 apps. If I get only premium, maybe 10. I don't have an account. If you can list the most expensive or if premium apps have one price, please respond. They don't seem to have a Premium App section or search option. Also, it looks like all Blackberries don't support the Blackberry App World software; so the offer is even more limiting? Are 'Super" apps the same as "Premium" apps? You mean they offered only certain APPS? You mention:

“I was hoping for the premium editions of Documents to Go to be on that list,-” It looks like they state All Premium Apps will be available, so you might get the one you want.

But why only “Premium” apps? They can be as high at $15.

Why not the entire APP store? Because I could get 100 .99 apps. If I get only premium, maybe 10.

I don’t have an account. If you can list the most expensive or if premium apps have one price, please respond. They don’t seem to have a Premium App section or search option.

Also, it looks like all Blackberries don’t support the Blackberry App World software; so the offer is even more limiting?

Are ‘Super” apps the same as “Premium” apps?

]]> By: Tribune http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245640 Tribune Mon, 17 Oct 2011 22:15:00 +0000 http://boingboing.net/?p=124228#comment-1245640 ""Oh, I'm so sorry we lost your ring. You can have any one of your choice in our store or catalog.""But I don't see one I like.""Oh well, too bad, that's our only offer."" Funnily enough I know someone this happened to... “”Oh, I’m so sorry we lost your ring. You can have any one of your choice in our store or catalog.”"But I don’t see one I like.”"Oh well, too bad, that’s our only offer.”"

Funnily enough I know someone this happened to…

]]> By: Lurking_Grue http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245588 Lurking_Grue Mon, 17 Oct 2011 21:22:00 +0000 http://boingboing.net/?p=124228#comment-1245588 In other news:  Blackberry's have apps. In other news:  Blackberry’s have apps.

]]> By: voiceinthedistance http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245565 voiceinthedistance Mon, 17 Oct 2011 21:01:00 +0000 http://boingboing.net/?p=124228#comment-1245565 A free HP Slate would seem apropos to me. Perhaps a Zune, too. A free HP Slate would seem apropos to me. Perhaps a Zune, too.

]]> By: BernardWeiss http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245546 BernardWeiss Mon, 17 Oct 2011 20:44:00 +0000 http://boingboing.net/?p=124228#comment-1245546 Money back? A month free usage? Money back? A month free usage?

]]> By: Jon Bakos http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245530 Jon Bakos Mon, 17 Oct 2011 20:29:00 +0000 http://boingboing.net/?p=124228#comment-1245530 Sexual favors? Sexual favors?

]]> By: holyalmost http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245510 holyalmost Mon, 17 Oct 2011 20:16:00 +0000 http://boingboing.net/?p=124228#comment-1245510 I didn't really miss my Blackberry service much the day mine went down.  It was mildly annoying not being able to access my web pushed services. But seeing as how my Blackberry browser has been crashing for months now, forcing me to power the thing down and rip out the battery at least twice a week on average, I'm used to the thing not really working the way I like.  For me it's not so much the outage that pushed me over the edge, my annoyance with the device was well established by that time.  I was hoping for the premium editions of Documents to Go to be on that list, that may have enticed me to keep my Torch a bit longer than initially planned as these have been the only apps I've actually considered purchasing. Blackberry users just don't want games.  Also the prevalence of speech activated apps on the list hint at the desire to make the roads a safer place. Trying to make up for poor service by offering potentially life saving tools they had been previously charging for seems wrong to me. Maybe it would have been good PR to make these particular apps free forever. I didn’t really miss my Blackberry service much the day mine went down.  It was mildly annoying not being able to access my web pushed services. But seeing as how my Blackberry browser has been crashing for months now, forcing me to power the thing down and rip out the battery at least twice a week on average, I’m used to the thing not really working the way I like.  For me it’s not so much the outage that pushed me over the edge, my annoyance with the device was well established by that time.  I was hoping for the premium editions of Documents to Go to be on that list, that may have enticed me to keep my Torch a bit longer than initially planned as these have been the only apps I’ve actually considered purchasing. Blackberry users just don’t want games.  Also the prevalence of speech activated apps on the list hint at the desire to make the roads a safer place. Trying to make up for poor service by offering potentially life saving tools they had been previously charging for seems wrong to me. Maybe it would have been good PR to make these particular apps free forever.

]]> By: Palomino http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245499 Palomino Mon, 17 Oct 2011 20:05:00 +0000 http://boingboing.net/?p=124228#comment-1245499 Great point: " --that it's $100 worth of free software." RIM can apply ANY worth they want to these apps. I find it disgusting that a company offers it's own product as an apology, it usually leads to more revenue for them. And the offer is unfair, what if there's not an app I want?  "Oh, I'm so sorry we lost your ring. You can have any one of your choice in our store or catalog." "But I don't see one I like." "Oh well, too bad, that's our only offer." If RIM want's to mail $100 checks,  then the offer has validity.  Great point:

” –that it’s $100 worth of free software.”

RIM can apply ANY worth they want to these apps. I find it disgusting that a company offers it’s own product as an apology, it usually leads to more revenue for them. And the offer is unfair, what if there’s not an app I want? 

“Oh, I’m so sorry we lost your ring. You can have any one of your choice in our store or catalog.”

“But I don’t see one I like.”

“Oh well, too bad, that’s our only offer.”

If RIM want’s to mail $100 checks,  then the offer has validity. 

]]> By: getawaysticks http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245488 getawaysticks Mon, 17 Oct 2011 19:54:00 +0000 http://boingboing.net/?p=124228#comment-1245488 That would be about $1.20 for most Americans.. is that a better response than what they did? That would be about $1.20 for most Americans.. is that a better response than what they did?

]]> By: Palomino http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245481 Palomino Mon, 17 Oct 2011 19:46:00 +0000 http://boingboing.net/?p=124228#comment-1245481 In the end, that's the real issue, "reliability". When reliance on a service fails, it will never come back again. RIM is finished.  I drove buses in Seattle. There were certain popular routes that were serviced by electric power lines. This service was disrupted via a construction accident. Once the line was back up again, the ridership had fallen. They found a different way to get to work and most of them didn't want to learn to rely on a system that could "possibly" fail again.  This needs to be studied. It's going to happen again, maybe on purpose. It's the next phase of cyber warfare. All it's going to take is one savvy disgruntled customer. In the end, that’s the real issue, “reliability”. When reliance on a service fails, it will never come back again. RIM is finished. 

I drove buses in Seattle. There were certain popular routes that were serviced by electric power lines. This service was disrupted via a construction accident. Once the line was back up again, the ridership had fallen. They found a different way to get to work and most of them didn’t want to learn to rely on a system that could “possibly” fail again. 

This needs to be studied. It’s going to happen again, maybe on purpose. It’s the next phase of cyber warfare. All it’s going to take is one savvy disgruntled customer.

]]> By: EH http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245468 EH Mon, 17 Oct 2011 19:36:00 +0000 http://boingboing.net/?p=124228#comment-1245468 I saw that two of the apps were "X Pro" and "X Enterprise." WTFLOL I saw that two of the apps were “X Pro” and “X Enterprise.” WTFLOL

]]> By: Palomino http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245469 Palomino Mon, 17 Oct 2011 19:36:00 +0000 http://boingboing.net/?p=124228#comment-1245469 The funny: Health Crisis Responders.  The Serious: Let them out of their contracts.  The funny: Health Crisis Responders. 

The Serious: Let them out of their contracts. 

]]> By: azharif http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245461 azharif Mon, 17 Oct 2011 19:31:00 +0000 http://boingboing.net/?p=124228#comment-1245461 100 dollars worth of apps, to be downloaded from a crappy App store that just crawls, lags and hangs when I access it from my BB. What a cruel joke for BB users. Thanks, RIM. 100 dollars worth of apps, to be downloaded from a crappy App store that just crawls, lags and hangs when I access it from my BB. What a cruel joke for BB users. Thanks, RIM.

]]> By: Tommy McCarthy http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245457 Tommy McCarthy Mon, 17 Oct 2011 19:26:00 +0000 http://boingboing.net/?p=124228#comment-1245457 The big problem with this is that it's $100 worth of free software.  Although there is a cost to software, in the digital age that is a moot point.  RIM pays some money to the developers maybe for their apps? Also everyone I know that still has a blackberry doesn't use it for games.  I'd say this offer really just benefits EA and Gameloft, not the end user. How about RIM just gives all it's customer's $39.  (Cost of a cellular data plan for one month). If I had a blackberry, I'd also be happy with just a very technical answer of what happened to their systems and how will they prevent this. This is a cop-out. The big problem with this is that it’s $100 worth of free software.  Although there is a cost to software, in the digital age that is a moot point.  RIM pays some money to the developers maybe for their apps? Also everyone I know that still has a blackberry doesn’t use it for games.  I’d say this offer really just benefits EA and Gameloft, not the end user.

How about RIM just gives all it’s customer’s $39.  (Cost of a cellular data plan for one month).

If I had a blackberry, I’d also be happy with just a very technical answer of what happened to their systems and how will they prevent this. This is a cop-out.

]]> By: lavardera http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245453 lavardera Mon, 17 Oct 2011 19:21:00 +0000 http://boingboing.net/?p=124228#comment-1245453 How about not charging them for the whole month. How about not charging for just the hours it was out.  How about not charging them for the whole month.

How about not charging for just the hours it was out. 

]]> By: Ludopathy http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245449 Ludopathy Mon, 17 Oct 2011 19:17:00 +0000 http://boingboing.net/?p=124228#comment-1245449 RIM dominated the corporate market. What the corporate market wants is reliability, so offering games after the outage? Not gonna work. RIM dominated the corporate market. What the corporate market wants is reliability, so offering games after the outage?

Not gonna work.

]]> By: Rob http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245450 Rob Mon, 17 Oct 2011 19:17:00 +0000 http://boingboing.net/?p=124228#comment-1245450 They should offer free car insurance. http://www.bgr.com/2011/10/17/traffic-accidents-plunged-during-blackberry-outage/ They should offer free car insurance.

http://www.bgr.com/2011/10/17/traffic-accidents-plunged-during-blackberry-outage/

]]> By: Guest http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245443 Guest Mon, 17 Oct 2011 19:12:00 +0000 http://boingboing.net/?p=124228#comment-1245443 This calls for a conspiracy theory! This calls for a conspiracy theory!

]]> By: Aaron Swain http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245432 Aaron Swain Mon, 17 Oct 2011 19:05:00 +0000 http://boingboing.net/?p=124228#comment-1245432 Apple couldn't have asked for a better situation for the 4S release. Apple couldn’t have asked for a better situation for the 4S release.

]]> By: Sara Chatfield http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245427 Sara Chatfield Mon, 17 Oct 2011 19:02:00 +0000 http://boingboing.net/?p=124228#comment-1245427 I didn't experience the outage, but if I had, I think the appropriate response would have been a credit for their monthly cell phone bill equivalent to however much service was lost, just like Netflix does. I didn’t experience the outage, but if I had, I think the appropriate response would have been a credit for their monthly cell phone bill equivalent to however much service was lost, just like Netflix does.

]]> By: show me http://boingboing.net/2011/10/17/blackberry-maker-rim-offers-customers-free-apps-after-outage-rim-stock-continues-to-drop-anyway.html#comment-1245429 show me Mon, 17 Oct 2011 19:02:00 +0000 http://boingboing.net/?p=124228#comment-1245429 Since so many of us are unemployed currently, I think a Rim job would have been appropriate. Since so many of us are unemployed currently, I think a Rim job would have been appropriate.

]]>