/ Cory Doctorow / 7:10 am Sat Dec 10, 2011

HP: cat hair is a "biological hazard," voids your warranty


HP refused to service Chris's busted, warranty-covered Elitebook, because a small quantity of cat hair in the fan and on the board constituted a "biological hazard."

He seemed to relent later, and he pretty much agreed with me, so he talked to his supervisor (to make an appeal). Then he gets back on the phone with me and says that the supervisor said that there was SO MUCH cat hair that it's considered a biological hazard. That's absolutely ridiculous, and he wouldn't even give me the number for his supervisor or transfer me to him (why not?).

I probably have more cat hair on my shirt than what was in the laptop. Am I a walking "biological hazard"? I don't think so. Why don't they lock me up and throw me in jail for sending such a dangerous computer into HP's service center? Oh wait... because that's just an excuse to get out of a warranty.

Cat hair or not, I just want my computer fixed. It's a manufacturing defect, and it just so happens that the laptop is sprinkled with a bit of hair.

Can Owning A Cat Void Your HP Warranty?

85

  3. HP will soon be requiring drug testing before you send in one of their cheesy-ass products for service.    If you buy their shit, you MUST be on something strong.

  5. I don’t like HP for their crappy laptops and their infamous failed BGA GPUs but the fact is, and sorry to say this Chris, but this is neglect pure and simple.

     If you let your laptop  fill up with crap and clog the vents to the pont your unit overheats it will fail. It’s not up to the service dept to clean your laptop and ultimately it is your responsibility to upkeep it.Lets put it this way. If you don’t put oil or water in your new car and it blows up it’s neglect and no automobile warranty will cover you. Why should your laptop be any different? … btw that is disgusting and I’d hate to be the tech to clean that fan and sink out. Good luck, take care of your stuff and it will last longer. 

    2. Be a jerk all you like, but its a known fact that HP laptops are failure machines.  I’m typing this on an HP laptop that has had to have 4 motherboards installed after the machine has fried them during regular use.  Four, in three years.  The last one happened a short while after the service contract ran out, so even though this was a known issue, with a class action lawsuit brewing, HP would not do anything more than sell me a new motherboard.  Their machines stink, and their service is worse.

      1. I’m not trying to be a jerk about this and I couldn’t agree more that HP laptops are crap. That was my first comment that they have serious issues with BGA and failing GPUs but the fact is why give them a leg up if you will or an excuse to void the warranty by abusing the product?? Why not take a can of Super Duster once in awhile and blast the vents out? It’s a pretty simple thing to do. 

        Given what I see here it wouldn’t matter what brand of laptop it was. The vents are clogged it can burn up and that’s the end users responsibility. There’s a reason why there’s a fan, there’s a reason why the vents are there … it’s HOT.
         /end of line.

        1. Next time, get a Toughbook from Panasonic:  No fan.  And when it’s full of cat dander and hair, just hose it down.

          /Bonus: it’ll stop a bullet.  Or so I’m told.

          1. They’re awesome. People always ask me: What’s the best laptop and hands down it’s toughbook all the way. There’s a reason the military and police use them and it’s not for looks or speed. They just work without fail no matter what you throw at them. Unfortunately the price is a little off putting but I guess you get what you pay for!

          2. They’re also five thousand dollars for the same specs as any other laptop you could get for $500.

            You do get what you pay for, but not everyone needs to stop a bullet with their laptop.

            I suggest thinkpads as a cheaper, but still over-engineered, virtually indestructible laptop.

          1. Vacuum cleaners can whip up quite a bit of static electricity while running. I once had a roommate fry his system trying to vacuum it out. Wasn’t pretty.

      2. I’d like to point out the failing motherboard problem was not specific to HP. The problem was caused by faulty NVidia chips, and it also affected sonys and apples as well as a number of other brands.

        There was actually a class action lawsuit about that. http://nvidiasettlement.com for more info.

        1. The whole NVidia thing was pretty sad. They shipped an entire generation of defective GPUs. But since the management are colossal A5$holes and figure you have no choice (what are you going to do, go ATI?) the official fix is F!$# you, buy a new video card.’

          So I did, but a Radeon this time, so far so good.

        2. Not in my experience. When you can get the motherboard working again by sticking it in the oven (or using a hot-air gun on the gpu) to repair the faulty soldering, that *isn’t* a nvidia problem. The HP laptops I’ve seen had a 5mm gap between the GPU and the heatsink! O_o

          1. That’s not been my experience. All the HP boards I’ve reflowed have been secured with some kind of red epoxy on the four corners of the BGA. There’s been about a 0.5mm gap, which is normal and appropriate for BGA chips.

        3. Shame they replaced those laptops in the Class action lawsuit for a much lesser laptop. I went from owning a 17″ HP Multi Medai Laptop with media slots, the ability to plug 2 HDD’s in to a Compaq with a 15″ screen, no Media slots and no HDD up-gradability other than replacing the one in there.

          And the kicker??? because it was given out in the Class Action suit, you have no recourse to take them to court over it, because you accepted the Class Action suit – Which I might add, did not include the details that you would be swapping your defective laptop for a lesser spec laptop.. 

          HP are done in my books.. NEVER again.. I wont even own a printer from them.

    4. I hate to say it, since it means I’m taking the side of a big corporation, but as a system administrator I’m going to have to throw in my two cents here.

      I support a number of roaming users who have brought laptops and desktops back to the office which weren’t functioning for a very simple reason: they were clogged with pet hair and that was causing them to overheat. It’s not my fault: I didn’t purchase/build a shoddy computer for them. But the simple fact remains that machines, especially complex ones that require cooling, can’t work when they’re full of fur.

      What’s the solution?It seems to me that it’s incumbent on pet owners to either keep their pets away from machines, or foot the bill for machines with replaceable filters. Yes, I fix computers, but I don’t feel it’s my job to clean pet hair out of them. 

      1. One teacher brought his school-issued laptop back, said he had no idea why it wasn’t working. I sent it in to be fixed under warranty, they said no, it’s water damaged. I said wtf, teacher said nothing happened, so they sent me back photos of the rusted chassis. PEBKAC

  7. That’s disgusting, it may need a bit of vacuuming, not quite a used syringe, but still pretty high on my yucky scale of dirt tolerance. How the hell so much cat hair get suck into the machine?

    You should always keep your wares clean pal! 

    1. Speak garbage all you want but I have a similar issue with my Maltese. She sheds hair like crazy and I always have her hair on my clothes. That said, I’d sure as hell would never trade my dog for an HP PC. Apple has given me a new PC for less issues.

      No doubt you’ve never had a pet or probably have never raised a child from a babe to call anything disgusting. A crappy HP PC, which is voted as the worst by PC fanboy Paul Thurrott, is worth far less than love.

  9. I remember way back when HP used to actually brag about how robust their PCs were.  In one instance, they highlighted how their computers were able to stand up to the four dust and grease in the kitchen of a fried chicken fast food restaurant where the PC was being used, stuff that would cake up on the circuit boards inside the PC case.  those were the days.

  10. This should be tagged Caturday. Also, not going to end well. Everyone knows you don’t mess with cats on the internet.

  12. Doesn’t look that dirty to me.  If what I see in the photos can cause their laptop to fail, their product is under-engineered. And I’m not saying that just because Mr. Whiskers told me to.

    1. Well you could have the manufacturers put a 120 volt blower and a vent the size of your dryer so you don’t have to worry about cleaning it ever!  It’s not the fan that’s the problem. Break away that sink from the fan ( 2 screws ) and I’m betting you’ll see it’s clogged with feline hair compromising air flow. In other words the fan is rendered useless since and can’t pull cool air in. What happens next is the GPU overheats and the solder melts or the chip just fries. 

      I think if anything this is a good lesson to be learned. Keep your fans and vents clean and your desktops and laptops last longer. In the silicon world heat=age.

      1. Right… break away your heatsink. And void whatever warranty you had. No thanks.

        I’m with ackpht on this; if the amount of hair pictured caused the laptop to fail, then it’s because the laptop has inadequate ventilation. 

        Consumer laptops are used in all kinds of circumstances, and if a minor build-up of household dust and debris is enough to fry the machine then it’s HP’s fault for selling a product that wasn’t fit for the purpose.

        I’m thankful that in New Zealand we have laws to protect the consumer against bullshit like this. If goods aren’t of acceptable quality and fit for the purpose; the vendor repairs it.

  13. While at another company, I did declare a warranty void for the crystallized cat piss all over the interior of the computer.  I got viciously sworn at.

  15. I’m amused by the people who seem to think that this PC is especially gross inside. Trust me, it isn’t. There’s way more dust than there is cat hair (or human, hair, for that matter) in there, and I can’t see enough of either to cause a cooling failure. From reading the original post, I notice two things. 1) The complainant never specifies what the problem was that caused the PC to be submitted for warranty repair, and 2) HP never appears to have even claimed that the cat hair was the proximate cause of the failure, merely that its presence constitutes a biological hazard (that horrible noise is my bullshit detector going off). For those (like on the original site) who are about to say OMGWTFROFLBBQ! THINK OF THE POOR ALLERGIC REPAIR TECHS!!!!!!, all I can say is that there are a crapload more people out there allergic to dust than cats, and I’m pretty sure dust can’t be classed as a biohazard either.

    1. I’ve seen worse on tear downs. I’m betting though that between the sink and the fan it’s clogged. HP laptops are badly designed to begin with and If I owned one I’d cut the vents wider with my dremel in order increase air intake and then copper shim the GPU with some arctic silver. Notably the copper shims are a good seller on ebay for HP lappies. ( http://www.ebay.com/itm/10x-Heatsink-Pad-Copper-Shim-Laptop-HP-DV6000-D9000-GPU-/270763391481)

      That said though most people seem to be aware of HP’s heat related issues and all the more reason to try and keep it clean. A can of Super Duster definitely can make the difference between life and death on an HP laptop. The worst models were the DVXxxx series and HP offered a product warranty enhancement on some of the models. Essentially it extended the warranty by 1 year. 
       

      1. “I’m betting though that between the sink and the fan it’s clogged.”

        I’m not an expert by any means, but that sure looks like the heat-sink side of a processor fan in the picture (note the threaded end of a hold-down screw to the left of the hair, and the upward-pointing power connector). I’m betting that if it were clogged, HP would have included a pic of the clog, not a shot of a few stray hairs on the cooling tube. There are other pics on the source page, as well as a link to all of the HP teardown photos, none of which look any worse than this one.

  16. Pets are wonderful, but they don’t go very well together with electronics with fan based cooling systems. I have fixed too many computers (and thrown out) that were damaged due to pet hair or other weird gunk which never seems to accumulate in MY machines. If there is no airflow due to these kinds of blockages and the machine overheats and fails, then the warranty is void, just as if you pour a glass of juice into the machine. Your vendor MAY play nice, but that’s his option. If a computer is absolutely disgusting it is also their call whether they work on it.
    When it becomes necessary to wear a face mask and take the computer outside to clean it, then count me out.

    The location of the free lying cat hair suggests that there was more than a little cat hair. It is hanging to the outside of the fan/heatsink assembly, which is not in the airflow. This means that the heatsink was probably clogged as well as the intake, and fairly likely that the spindle of the fan is clogged.

  17. All badly designed laptops gunk up with dust eventually.
    The really bad ones are impossible to clean without removing the heatsink from the processor, like the last HP product I owned many years ago. It was labeled Compaq but was junk. I replaced it with an Asus, and then bought a Dell, both of which have effective fans that can be cleaned in a few minutes with a soft brush.

    I still have a properly made antique DEC PC with no fans at all.

  19. “It’s a manufacturing defect.”

    If he is referring to the fan, no it’s not.  Fans have a tendency to fail when they are clogged with dust and hair.  Which leads to reduced airflow and an overheating computer.

    If he is referring to something else that killed the computer then fine, but a shop vac set to blow (or a good can of compressed air) would have fixed his dust/hair problem in 5 seconds.

    I always loved doing that in front of people who had dirty/dusty laptops.  They always had that OMG look on their face as a cloud of dust and hair comes shooting out the vents…

    1. Pukes. My first day at a call center, I turned  my keyboard over and shook  it out. I refused to touch it or the rest of the desk unless they had the entire cubicle “housekept” and a new sealed keyboard, phone and mouse. At first my manager balked and thought I was crazy. But she opened one of the overhead file cabinets and it was full of rotting food. Much more was found under and in the desk. Lots of rules were made that day. 

  20. I have done many computer repairs and when I open a case I can immediately tell if they own a cat. The cooling fans are always full of cat hair and dander. I have seen new $500 video cards burned out by clogged heat sinks from cat funk.  If you own one of those toxic hair balls keep it outside or at least away from your $2500 gaming rig.

    1. No, you can’t.  I own two cats (European short hairs), my fans do not look like that, even though they are allowed to be and spend time in my office.  In fact, I had my machine opened up and cleaned just a couple of months ago  – no cat hairs, but lots an slots of lint from the carpet.

      If people let their cats sleep on laptops and/or never vacuum, that’s a different thing, but it’s reasonably easy to keep an access of cat hair at bay.

      1. Yea and no. 

        The Yes: In Arizona every room has a ceiling fan. I have two dogs, a Chihuahua and a Bijon. Their hair is always on the move, and much heavier than a cats.  At least three times a year I mop the walls, they are caked with hair, the fans force it out onto the walls. 

        The No: I lived in Washington State for years, I was raised there. I specifically remember rarely having to dust, my grandmother’s home rarely needed dusting too.

        Maybe it has to do with a great HVAC system, quality filters, venting to the outside, great vacuum, or an open or closed environment.  

        There really is a science behind it. Environmental.

        1. Growing up in New England, we could have dusted once a year. In Southern California, you can’t make it to one end of the counter without the other end being dusty already. It’s humidity-related.

  21. I dunno much about HP lappies, as I never owned one. I’ve had a Sceptre, eMachines, Sony VAIO and now a Toshiba Satellite. The Satellite is over three years old and still runs like a champ. The color on the touchpad & left mouse button are worn off from use.

    Of course, I don’t have a cat either, so your mileage may vary.

  22. Can’t say that I ever came across anything like this back when I used to do tech support for HP lappies. I’m curious about where this is taking place because at one point all HP/Compaq lappies were to be shipped to a particular service center and there was NO direct communication between the call center and the service center, and as far as I’m aware that is still the case unless they’ve gone to using local ASPs for their laptop repair.

  23. Granted I’m not tech savvy like some of the computer geeks who’ve posted but I LIKE my HP laptop. Going on 2 years and not a problem with it.

    1. Same here. And, though not the same, I have an HP laser printer that I bought back in (around) 1993. I feed it an 75A cartridge every once in a while and it just goes and goes. I realize that the cartridge has the real working parts but I am still impressed.

  24. I used to do computer repair and I have seen some horrendous examples of cat hair in computers.   One person had a cat who loved to sit behind the computer because it was warm.   The power supply was literally packed with cat hair.   The whole inside of the computer was filled with so much cat hair that all vents and spaces were blocked.

    The computer eventually stopped working because the amount of cat hair prevented any air flow.  I’m not sure if it was the power supply that shorted out and fried the mother board or the other way around.

    It was so bad that around the processor the cat hair was actually slightly scorched by the temperatures.   It could have caused a fire.

    This was after a few years of a very big furry cat spending most of its time behind the computer, of course.

    But yes, it can destroy a computer

  25. I really love all of the victim blaming going on here. It is SO this guys fault for doing something so abnormal as owning a cat.  Sorry cat owners you are freaks and should be ashamed of your willful and deviant association with one of the most evil and reviled creatures on the planet. And oh yeah, HP sux…. blah blah….

    Seriously though, they couldn’t find a tech that wasn’t allergic? BS, this is more of HP passing the buck and sticking it to customers. A warranty is a warranty and I really can’t see that some cat hair (or dog hair, or people hair or whatever one would normally encounter in day to day life) is a biological hazard, at least not to everybody (yes some but not all). I mean its not like the thing came in covered in moldy Cheez Whiz, Dorito dust and Mountain Residue (all biohazards in my book).

    Another thing. It’s not that HP’s products suck (though they have been going down hill for a bit now but) it’s that their customer service is absolutely terrible, some of the worst in the industry. It really boggles the mind.

    *written on a 7 year old HP that was brought back from the brink of heat death last year because of the same sort of issue. On a side note, hey HP why not put a frickin filter over the intake port. One cheap piece of fibrous material and 90% of these issues would go away. Ya cheap bastards.

  26. Why shouldn’t Cat hair void warranty.  What company could possible make a computer that wouldn’t break under this circumstance. If you have a cat you should realize that you need to clean more often. Just like you have to vacuum more often.  

  28. Can’t believe anyone is arguing that it’s not HP’s fault. If the processor fan can suck in air to places where it can’t be removed then it’s a design fault that there isn’t an external filter on it. (NOTE “design” not “manufacturing” fault)
    If there were filters, users would be able to clean their own cat hair. If HP don’t want cat hair inside their laptops, they shouldn’t let it in. Just a simple wire mesh matrix with a “clean daily” type message next to it should make life better and allow them bigger vent holes (because they won’t have to be designed to stop people fitting USB cables in them) , more airflow and better cooling.

  29. I always swore I’d never buy an HP computer due to my time working as a tech for an internet company.  HP CSRs were notorious for not helping their customers.  that was years ago, and I saw a few good deals on HP computers this year and was starting to consider it.  Guess I’ll just write off HP as a computer never to buy.   (says the owner of 7 cats, foster home for kittens, and owner a cat blog )

  30. I own the exact same computer the guy in the original post has, and I have a cat. After a while, Elitebooks do tend to suck up so much cat hair and dust that they will overheat and turn off when running resource intense programs (which they are designed to do).  To most effectively clean them, you have to take the fan out, after which it runs fine. However, I think that voids the warranty.

  31. As a 5+ year technician working for the fruit company, I’ve seen my fair share of furry logic boards and fans, but never to a degree that the computer is overheating or the fan is being tangled. Even in cases where it appears you could build a new full-size cat out of the accumulated fur. Fans typically have an extension of the heatsink covering the intake (just like the photo attached to this story). The fins of the heatsink catch most of the hair, and while it may build up, it is easily removable in a single clump, like a dust bunny. Hardly anything a technician would balk at performing during any service. If fur is building up in vital areas of the machine, it can only be due to a design flaw. A computer is basically a very hot air filter, it has to be expected that debris and dust will be sucked in through the vents and the computer should be engineered accordingly.

    The only instances that I have personally seen “biological hazard” used as an excuse to deny service include animal waste (kitty peed on the keyboard), insect infestation (roaches pouring out of a power supply), and -extreme- cases of cigarette smoke/tar buildup. 

  32. I love my cat, but I don’t let her sit or sleep on or near my computer (though she tries!) and I squirt the keyboard and vents out every once in a while with canned air. I’ve seen computers with more hair, and I’ve seen computers with less hair, and it’s just like any other appliance–if you let it get too dirty it will stop working well.

    For those of you with computers and a cat, you may find these objects helpful:
    – Software that detects when your cat is on your keyboard and plays a tone to scare it off (Windows only, sorry!) http://bitboost.com/pawsense/
    – Kitt-In Box – like an inbox/cat bed for your cat. Gives them a place to hang out other than directly in front of your monitor while you are doing work (not that I have problems with that). http://www.therefinedfeline.com/kitinbox-cat-perch.htm

  33. I am reminded of the Oldsmobile service department that accused my mother of “racing” after her two-year-old Custom Cruiser (a station wagon the size of a switch engine) developed a rod knock. Sometimes good excuses are hard to come by.

  35. For all the bloatware that comes on HP laptops, they could at least include a program to pop-up a message along the lines of, “Your system is running unusually hot. Please clean the vents!”
    These fans do have temperature and rotational sensors. Use them!

  36. A classmate sitting not two steps away from me bought a HP laptop in the US with a “Global Warranty”. Of course it broke down 2 weeks after he came to Europe and HP Europe wont touch it and told him to send it to the US. They couldn’t even be bothered to send it themselves. 

    1. I have no cat, no dog and mostly no body hair.

      Guess what? My HP craptop still overheats. Also it does not plays nice with Linux.Next time it’s a Lenovo or another Dell.

  38. the video card in my 2008 macbook pro would sometimes overheat so I took it into Apple. tech asked if i had a cat – yes. He then gave me my repaired macbook pro and smiled. True story!

  40. You don’t see it as often any more, but computers owned by chain smokers are also freaking nasty. It’s visible on the outside, unlike cat fouled computers, and the sticky toxic residue clogs everything up as a filthy layer of glue. And of course the whole thing reeks.

  41. I have a long hair and have dismantled my HP laptop (don’t ask, was a present, couldn’t say no) many times because my optical drive failed and…not a cat hair inside the fan, or the optical fan, or anywhere else.

    Not that it matters, since this piece of crap came with Vista, so I nuked it for Linux Mint, so…warranty voided. HP will jump through hoops to invalidate having to pay for repairing something that’s their damned fault to being with (like a failed optical drive) so not buying their shitty computers is the only way they’ll listen at this point.

  42. As soon as I saw “HP” in the title, I knew it would be about a tech failure. HP products are horrible. I wonder if it’s because they give such huge severance pay/bonuses to the CEO Of The Month when they fire them instead of using the money to build products that actually work?

    1. “As soon as I saw “HP” in the title, I knew it would be about a tech failure. HP products are horrible…”

      I’m-a have to agree with you. We had an old HP LaserJet printer. Worked great for more than 5 years, then finally died recently due to old age.
      The new crop of HP printers, according to popular opinion, has gone downhill. We bought a Brother printer instead. It’s built like a tank and has yet to have any problems.

  43. As soon as I saw “HP” in the title, I knew it would be about a tech failure. HP products are horrible. I wonder if it’s because they give such huge severance pay/bonuses to the CEO Of The Month when they fire them instead of using the money to build products that actually work?

  44. I worked on a computer that probably would have qualified for a superfund grant to clean it up.

    It was YELLOW on the inside from smoke, with this these gummy sort of dust bunnies inside. The fans… the fans were all gunked up. How the CPU one was still running is amazing to me.

  45. With the horrible quality of their products I wouldn’t be surprised if HP starts voiding customers warranties on the grounds that HP made whatever piece of crap they bought.

  47. Airflow on this heat-sink is through the fan and out on the left side.Under the shroud (when removed )you will find about a 1/2 inch thick clog of hair and dust.I have repaired many laptops and never had seen one fail from this.CPU’s have stepping so when they get to hot they just slow to a crawl.
    The Nvidia video problem was caused by having to use solder with no Zinc(health hazard)Lower melting point.So this was what happened to the DVxxx series got so hot it melted the solder connecting the GPU to the board.It was HP’s problem because of bad air flow design.HP  thew Nvidia under the bus on that one.

  48. As much as I find this ridiculous, allergies to cats are nothing to sneeze at (HA). Before I started popping expensive OTC allergy meds (which not every can take or afford), I wouldn’t even want to sit on the train neart to someone who had cat hair on their clothes, lest I break out in hives and stay itchy and snifflie for the rest of the day.  I could understand why a technician who was allergic to cats would be upset, but this is just silly. If an allergy was the problem, then HP should have sent it to another employee to fix.  Really though, I think the real issue is that they are being finicky about it, instead of it being a real issue.

    As a separate note: years ago when my DELL’s fans got clogged with MY hair, they fixed it no problem…even though I thought it was gross and was embarrassed to send it to them

    1. even though I thought it was gross and was embarrassed to send it to them .

      That sense of embarrasment you felt was the last versiges of your human dignity evaporating as you became a fully entitled American. 

      That is what is wrong, in a hairball.

      1. I don’t understand how my wanting to get something that I was too stupid to fix (at the time) taken care of by a professional who is getting paid for his/her services counts as entitlement.

        I only found out what was causing the fans not to work after they called and told me, I wasn’t clear on that in my comment, but my embarrassment about sending my laptop to them for this reason was completely in hindsight.

  49. Hewlett Packard (HP)
    — Hewlett Packard owns Electronic Data Systems, which is in charge of
    the technology monitoring checkpoints inside of Palestine. In addition, HP monitors the Israeli Navy’s entire IT operating system, which enabled last year’s attacks on the Freedom Flotilla.

    If you didn’t already know, you do now: Don’t buy HP.

    1. While I agree with you conclusion, I find your reasoning to be marinaded in weaksauce. Guilt by association? Really?

  50. Electronic Company tries to get out of paying out warranty.

    News at 11!

    About the only thing you can take away from this story is that HP do not have a good reputation for honoring their warranty, and you should buy accordingly. Of course HP has not had a good reputation for quite some time, so you take your chances.

  51. I know someone that works for a fairly large electronics manufacturer and they return things like this often.  My guess is it either smelled like cat urine and/or had signs of a liquid spill.  That stuff is impossible to work around as it corrodes with extreme vengeance and there isnt a real reliable way to guarantee that you have gotten it off the boards entirely when you have tightly packed surface-mount  components on a multi-layer board with hundreds of vias/thrus.  I know its not so gross sounding in an individual case, but  after you have seen what it does and NOT being able to fix it, its in their best interest to reject these types of things at the door.  

    *I dont work for HP and I cant believe im defending their piss-poor excuse of a product.

    1. I can’t believe you’re defending them, either. I’m also trying to figure out why you (and a bunch of others here) are manufacturing excuses to do so. Follow this link to HP’s own photos of the inside of the laptop, and see if you see any justification for these assumptions. I sure don’t

Comments are closed.