John at Super Punch had such a farcically bad time trying to get service on a new Dell laptop that turned out to be a lemon that it prompted him to document it in eye-watering detail in a post called "Dell laptops are terribly low quality and you shouldn't buy one." I'm convinced.
I called Tuesday afternoon and was told that the LCD was broken and that my warranty did not cover fixing it. I pointed out that the laptop was only three weeks old, and was clearly defective - - I had never dropped it, and indeed had never taken it out of my house. The service agent was unmoved and told me that he would do me a favor and only charge me $200 to fix the screen (instead of the actual cost of $400).
I asked to speak to a supervisor, who told me that "LCD leakage" occurred, and that such a problem was not covered by my warranty. I asked what would have caused such a problem, and he told me it was likely caused by opening or closing the laptop. I told him that a brand new laptop that breaks on account of its intended use was defective, and thus any needed repair was covered by my warranty. He insisted that I would have to pay for the repairs. I asked to speak to his supervisor. He told me that no supervisor was available, but that one would call me on Wednesday.
The Mirai worm made its way into information security lore in September, when it was identified as the source of the punishing flood of junk traffic launched against Brian Krebs in retaliation for his investigative reporting about a couple of petty Israeli criminals; subsequent analysis showed Mirai to be amateurish and clumsy, and despite this, […]
A Pittsburgh-area man was charged with disorderly conduct after telling Verizon store staff that he was “definitely part of ISIS” and talking about ISIS on the store’s demo handsets. When asked to leave the store, Fleming said “he wouldn’t leave the store and that he was definitely part of ISIS,” the complaint said. He also […]
Last year’s Hello Barbie chatbot toy sent all your kid’s speech to cloud servers operated by Mattel and its tech partner, but only when your kid held down Barbie’s listen button — new chatbot toys like My Friend Cayla and the i-Que Intelligent Robot are in constant listening mode — as is your “OK Google” […]
The Black Friday Mac Bundle 2.0 is one of the Boing Boing Store’s best-selling Mac bundles yet, and it’s about to come to an end. If you don’t get your copy now, here’s what you’ll be missing:This bundle comes packing 9 top-rated Mac apps in one package, at the hugely discounted price of just $23.99. […]
The Boing Boing Store’s Gift Guide is full of ideas for pretty much anyone in your life like hipster ice cub trays, Xbox controllers, Halo Boards, and even diamond necklaces. As always, all products in the Boing Boing Store come at great discounts, too. Shop by price bucket starting at under $20. Under $20:Bloxx Jumbo Ice Trays […]
Unlike traditional lighters, the SaberLight features an electronic plasma beam that’s both rechargeable and butane-free. This sleek lighter is even approved by TSA, so you’ll never be stuck buying lighters you’ll just have to throw away partially used. For some people, like me, this is a pretty big game-changer. The SaberLight’s beam is actually both hotter and cleaner […]