John at Super Punch had such a farcically bad time trying to get service on a new Dell laptop that turned out to be a lemon that it prompted him to document it in eye-watering detail in a post called "Dell laptops are terribly low quality and you shouldn't buy one." I'm convinced.
I called Tuesday afternoon and was told that the LCD was broken and that my warranty did not cover fixing it. I pointed out that the laptop was only three weeks old, and was clearly defective - - I had never dropped it, and indeed had never taken it out of my house. The service agent was unmoved and told me that he would do me a favor and only charge me $200 to fix the screen (instead of the actual cost of $400).
I asked to speak to a supervisor, who told me that "LCD leakage" occurred, and that such a problem was not covered by my warranty. I asked what would have caused such a problem, and he told me it was likely caused by opening or closing the laptop. I told him that a brand new laptop that breaks on account of its intended use was defective, and thus any needed repair was covered by my warranty. He insisted that I would have to pay for the repairs. I asked to speak to his supervisor. He told me that no supervisor was available, but that one would call me on Wednesday.
Those bowtie-shaped “motorized self-balancing two-wheeled scooters” you see in the windows of strip-mall cellphone repair shops and in mall-kiosks roared out of nowhere and are now everywhere, despite being so new that we don’t even know what they’re called.
Vtech is a ubiquitous Hong Kong-based electronic toy company whose kiddy tablets and other devices are designed to work with its cloud service, which requires parents to set up accounts for their kids. 4.8 million of those accounts just breached, leaking a huge amount of potentially compromising information, from kids’ birthdays and home addresses to […]
The LG Watch Urbane 2nd Edition LTE was the company’s latest answer to Apple’s dominating entry into the market. But it died fast, pulled off the shelves within a week due to an unspecified problem with the display. Ron Amadeo writes that they “are not in a position to communicate the specifics of the issue […]
The Micro Drone 2.0+ is truly in a league of its own, offering a new perspective on aerial photography, and a world of technological capabilities that make flying ridiculously fun. Simply throw it in the air at any angle and its self-correcting algorithm will stabilize for smooth sailing in no time. You’ll stay entertained with […]
Celebrate Cyber Monday with some brain food. Save on any eLearning deal in the Boing Boing Store today using coupon code: CYBERMONDAY25. Below are a couple of our favorite eLearning offers: eduCBA Tech Training Bundle: Lifetime Subscription:Welcome to your personal online classroom, where you can finally study at your own pace, on your own time (and […]
This minimalist multi-tool will see to it that instead of rocking a tool belt, you’ll carry just one. It’s shaped slightly like a key and weighs less than an ounce, so it plays nice with your keychain. The strong surgical-grade stainless steel blade will last, and is handy for everyday tasks like opening boxes and […]