John at Super Punch had such a farcically bad time trying to get service on a new Dell laptop that turned out to be a lemon that it prompted him to document it in eye-watering detail in a post called "Dell laptops are terribly low quality and you shouldn't buy one." I'm convinced.
I called Tuesday afternoon and was told that the LCD was broken and that my warranty did not cover fixing it. I pointed out that the laptop was only three weeks old, and was clearly defective - - I had never dropped it, and indeed had never taken it out of my house. The service agent was unmoved and told me that he would do me a favor and only charge me $200 to fix the screen (instead of the actual cost of $400).
I asked to speak to a supervisor, who told me that "LCD leakage" occurred, and that such a problem was not covered by my warranty. I asked what would have caused such a problem, and he told me it was likely caused by opening or closing the laptop. I told him that a brand new laptop that breaks on account of its intended use was defective, and thus any needed repair was covered by my warranty. He insisted that I would have to pay for the repairs. I asked to speak to his supervisor. He told me that no supervisor was available, but that one would call me on Wednesday.
Super Punch: Dell laptops are terribly low quality and you shouldn't buy one
Benji Edwards’s guide to preserving vintage electronics is a fascinating look into all the ways that even solid-state gear can go off in long-term storage: a lot of stuff (batteries, capacitors and even rubber) can leak viscous, electronics-destroying liquids; plastics break down in UV light; mold and corrosion eat your gear from within; spiders, crickets […]
Indiana U is selling off a huge lot of lab equipment, including these space-pod-looking gantries. Winning bidder is responsible for dismantling and shipping. “To give someone an idea of how large these are, there are two pits that they sit in. Each of the pits are 28’x35’x10′ deep.”
Vertu, the “luxury” cellphone maker whose handsets look like drug cartel handguns and are always comically obsolete, went out of business last month, reports the BBC. It is to auction off its inventory. Bids start at $26,000. Thuy Ong: The auctioneer, G J Wisdom & Co, says the phones are a mix of concept models […]
The Pry.Me Bottle Opener holds tens of thousands of times its own weight, and you can pick one up now from the Boing Boing Store.This remarkable keychain is considerably smaller than any of your keys, but don’t let that fool you: it can easily open any bottle, and could even tow a trailer full of […]
Guaranteeing your privacy online goes way beyond checking the “Do Not Track” option in your browser’s settings. To ensure that your internet activity is totally hidden from Internet Service Providers, advertisers, and other prying eyes, take a look at Windscribe’s VPN protection. It usually costs $7.50 per month, but you can get a 3-year subscription […]
This project management bundle will help you get organized and learn how to lead a team to success. You can pay what you want for these five courses when you pick them up from the Boing Boing Store.To help you become an invaluable asset for your company, this bundle includes a curated collection of professional […]