John at Super Punch had such a farcically bad time trying to get service on a new Dell laptop that turned out to be a lemon that it prompted him to document it in eye-watering detail in a post called "Dell laptops are terribly low quality and you shouldn't buy one." I'm convinced.
I called Tuesday afternoon and was told that the LCD was broken and that my warranty did not cover fixing it. I pointed out that the laptop was only three weeks old, and was clearly defective - - I had never dropped it, and indeed had never taken it out of my house. The service agent was unmoved and told me that he would do me a favor and only charge me $200 to fix the screen (instead of the actual cost of $400).
I asked to speak to a supervisor, who told me that "LCD leakage" occurred, and that such a problem was not covered by my warranty. I asked what would have caused such a problem, and he told me it was likely caused by opening or closing the laptop. I told him that a brand new laptop that breaks on account of its intended use was defective, and thus any needed repair was covered by my warranty. He insisted that I would have to pay for the repairs. I asked to speak to his supervisor. He told me that no supervisor was available, but that one would call me on Wednesday.
Super Punch: Dell laptops are terribly low quality and you shouldn't buy one
I got one of those bug-zapping LED lightbulbs, in hopes of murdering the flies drifting into my office during the increasingly warm and muggy Pennsylvania summer. I got mine from Home Depot, but the bulbs at Lowes, Wal-Mart and Amazon are all obviously identical. There are two lights in each bulb: an ultraviolet one inside […]
Did you buy a useless $400 “smart” juicer and now feel the need to accessorize it with more extrusions from the Internet of Shit timeline? Then The Leaf from Teaforia is just the thing: it’s a tea-maker that uses DRM-locked tea-pods to brew tea in your kitchen so you don’t have to endure the hassle […]
A popular French blogger was killed after a pressurized whipped cream dispenser exploded and struck her in the chest. French media reported she had died of cardiac arrest after the incident, despite medical attention. The popular fitness and travel figure was well-known in France, with some 55,000 Facebook fans and 154,000 followers on Instagram. One […]
Although flagship smartphones are unlikely to adopt heavy-duty outer casing anytime soon, you can always prepare your device for the outdoors with a beefy case and and an external battery like this Nomad Tile Trackable PowerPack, available in the Boing Boing Store for $119.95.The Nomad Tile can fully recharge an iPhone 7 over three times […]
Even though credit cards now feature an EMV chip for securing transactions, they still have to include the magnetic strip for compatibility with older point of sale systems. Because of this, there’s no way for the chip’s new security capabilities to protect against card skimmers in the wild.How do you protect yourself from legacy-technology-induced fraud? […]
As the old saying goes, “You should sit in meditation for 30 minutes every day. Unless you are too busy, in which case you should meditate for an hour.” Since most of us have an endless list of things to do and people to see, carving out quiet time can feel impossible, especially when most […]