A few days ago, AOL fired the staff developing AIM, its long-running instant messaging system. Having done this, it reset user accounts, locking them out of third-party IM clients until they confirmed and updated decade-old personal information. Having done so, I was displeased at such a shameless data mining ploy and tried to cancel AOL/AIM entirely. This is what resulted:
Bear in mind that I was already logged in and could change any account setting I pleased. Who knew that when AOL said it has "no plans" to end service, it was responding to customer demands?