Dan "Mediactive" Gillmor sends us his latest Guardian column, a thoughtful and fascinating manifesto for what the role newspaper ombudsmen could morph into, in order to maximize the relevance and centrality of newspapers and news organizations on the Internet:
• Aggregate (quote and link to) every thoughtful critique of the organization's work that I could find, and invite readers to analyze and comment on those critiques. I would ask permission to crosspost some of these on the blog. When I thought a critic was wrong, I'd say so. I'd also note when they were, in my view, making fair points. I'd deal with disrespectful critiques on a case-by-case basis, recognizing that sometimes a nasty person can make a good point.
• Create a robust, open forum about the newspaper's work. This would most likely take the form of a traditional bulletin board system where readers could create their own topics, using moderation software that would minimize staff costs while still filtering out the worst trolls.
• Strongly encourage newsroom staff to participate in these conversations. The discussions would still work to some degree without the staff, but with them, the conversations would be vastly better. Of course, some newsroom folks – Nicholas Kristof is a prime example – are already engaging with readers in terrific ways; I'd point to those interactions. But my main goal here would be, whenever possible, to have the newsroom explain how it operates and why it does what it does. Serious journalism is hard work, and I don't think readers understand how hard. As I wrote in my most recent book, greater transparency in an honorable news organization will lead your audience to trust you more even if they may believe you less.
• Use the Sunday column mostly as a guide to (with highlights from) the online conversations.
There's more -- be sure and click through to read the whole thing.