Dan "Mediactive" Gillmor sends us his latest Guardian column, a thoughtful and fascinating manifesto for what the role newspaper ombudsmen could morph into, in order to maximize the relevance and centrality of newspapers and news organizations on the Internet:
• Aggregate (quote and link to) every thoughtful critique of the organization's work that I could find, and invite readers to analyze and comment on those critiques. I would ask permission to crosspost some of these on the blog. When I thought a critic was wrong, I'd say so. I'd also note when they were, in my view, making fair points. I'd deal with disrespectful critiques on a case-by-case basis, recognizing that sometimes a nasty person can make a good point.
• Create a robust, open forum about the newspaper's work. This would most likely take the form of a traditional bulletin board system where readers could create their own topics, using moderation software that would minimize staff costs while still filtering out the worst trolls.
• Strongly encourage newsroom staff to participate in these conversations. The discussions would still work to some degree without the staff, but with them, the conversations would be vastly better. Of course, some newsroom folks – Nicholas Kristof is a prime example – are already engaging with readers in terrific ways; I'd point to those interactions. But my main goal here would be, whenever possible, to have the newsroom explain how it operates and why it does what it does. Serious journalism is hard work, and I don't think readers understand how hard. As I wrote in my most recent book, greater transparency in an honorable news organization will lead your audience to trust you more even if they may believe you less.
• Use the Sunday column mostly as a guide to (with highlights from) the online conversations.
There's more -- be sure and click through to read the whole thing.
A manifesto for the newspaper's public editor in the social media era
The winner-take-all economy has turned virtually every industry into a cartel (four record labels, two cable companies, two phone operating systems, etc) who operate without fear of competition regulation, allowing representatives of a few companies to gather in closed-door meetings to cook up operating agreements that end up having the force of law.
Google is downranking websites that use pejorative, racist terms like n*gger, so the awful people of 4chan and /pol/ are replacing that word with “google.”
It’s been more than 20 years since the publication of Making Book, Teresa Nielsen Hayden’s collection of essays, mostly drawn from the pre-online days of fanzines and letters columns; this year, in honor of Teresa’s stint as Fan Guest of Honor at Midamericon II, the 74th World Science Fiction Convention, NESFA Press has published a second volume: Making Conversation, a collection of essays drawn from the online world on subjects as varied as moderation and trolling, cooking, hamster-rearing, fanfic, narcolepsy, the engineering marvels of the IBM Selectric, and more.
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