At Neatorama, librarian John Farrier helpfully points out some places where fictional pony librarian Twilight Sparkle could stand to improve her professional practice. It is simultaneously a dedicated bit of pony fandom and an interesting overview of the many responsibilities of a real-world librarian.
Conducting a reference interview is the act of translating a patron’s request into terms that are congruent with the library’s resources. It may surprise non-librarians to learn this, but yes: reference interviewing is a skill. And it is one that Twilight should develop.
A good reference interview begins with the librarian conducting him/herself in a manner that is welcoming. Helping the patron is the first priority of a librarian working the reference desk. The patron is not a distraction or an annoyance. In the first reference interview in the series, Twilight interacts with her patron, Rainbow Dash. “Can I help you?” is a good beginning. But her tone and body language suggests that she would rather not.
... Twilight has some good reference interviewing sense. One pitfall that rookie librarians fall into is to give professional advice instead of information—especially medical and legal advice. In “Cutie Pox,” Applejack and Applebloom visit the library and asking for medical advice. Twilight, aware that doing so could expose the library and herself to liability, deftly avoids doing so and refers Applejack and Applebloom to Zecora, a qualified medical professional.
Read the rest of the story at Neatorama
NCR reports in-the-wild sightings of “deep skimmers” (tiny, disposable card-skimmers that run on watch batteries and use crude radios to transmit to a nearby base-station) on ATMs around the world: “Greece, Ireland, Italy, Switzerland, Sweden, Bulgaria, Turkey, United Kingdom and the United States.”
Here’s a puzzle from Martin Gardner’s “Mathematical Games” column, which ran for many years in Scientific American. I found it in his anthology, My Best Mathematical and Logic Puzzles, which is only $3.42 on Amazon. There is a simple procedure by which two people can divide a cake so that each is satisfied he has […]
Religion blogger Fred Clark is fascinated with the urban legends and panic surrounding “satanism,” so years ago he set up a Google News Alert for the word “Satanic.” Over at Pathos, he posted the funny, ridiculous, and fascinating things he’s learned. Here’s a sample: • Every year, dozens of filmmakers try to recapture the magic […]
White hat hackers get paid to find holes in their own employers’ online systems, and plug those holes before they become serious security risks. It’s a job that pays handsomely…mostly because few job candidates, even experienced IT professionals, have the skills to scamper over firewalls and infiltrate the deepest recesses of a battle-tested network. But […]
Why buy one of those expensive and confusing universal remotes, clogged with enough buttons to launch a space shuttle, when you could accomplish the same electronic control right on your favorite mobile device? The Blumoo Universal Remote, now just $52.99 in the Boing Boing Store, harnesses the audio power of all your household equipment right […]
You may not love Microsoft Word, but you’ve definitely used it. Other than being one of the most ubiquitous programs on the planet, it’s been the go-to word processing system for more than a quarter-century because it’s as basic as it gets. But occasionally, you’ve got assignments that beg for a lot more options than simple […]