NYC's 911 system overloaded during Hurricane Sandy

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2 Responses to “NYC's 911 system overloaded during Hurricane Sandy”

  1. metrometro says:

    It seems like with planning and good technology, this kind of load could be shared across a larger network than just the city affected. A 10x spike from baseline is all it took to overload? That’s not good. 

    Meanwhile, all of California is operating at normal call volume. And this is true of even really big regional events. 

    Even if they can’t do more than transcribe calls into a database, at least it’s better than a no answer. 

    • If the provider is allowed to outsource then that sort of load balancing should be easy to do. The emergency call center here in south eastern Australia seems to do several states (they sometimes confuse my location with locations in South Australia) so while you lose some local knowledge you gain the ability to smooth out the peaks.

      My guess is that a lot of it will be in Mumbai in a decade anyway.

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