Yesterday morning, I flew the final leg of my 23-city book-tour. I was supposed to fly Kansas City -> Chicago -> Toronto, but the Kansas/Chicago flight was delayed, because United had scheduled the crew too tightly on its turnaround, and the FAA grounded them until they got a full night's sleep. I was able to get on another flight in Chicago, but my bag didn't make it.
But they assured me it would follow. After all, there are several United flights every day from Chicago to Toronto. The ground agent in Toronto even offered to expedite the bag.
But it didn't show up. When I called last night, the automated system reported no updates. This morning, it was the same. After a very long time on hold, I was told that they'd flown it to Las Vegas and forgotten about it. When I asked what I was going to do about toiletries, medication, workout stuff and a change of clothes, they offered me a whopping $75. That won't cover it -- especially since I have to dress up for an event tonight (bad enough that I had to finish out the tour without clean socks or underwear). And when I spoke to a supervisor, he wouldn't budge.
Screw you, United. This has been a comedy of errors, from the scheduling screw up in Kansas to the series of bag and reporting screwups, to the awful treatment from your customer service department. Every one of them was your fault, and you left me high and dry. You suck.
Vox parsed out the Bureau of Justice Statistics’ numbers on incarceration in prisons (excluding jails) and produced this ghastly visualization tracking the transformaiton of America into the country with the highest rate of incarceration in the history of the world.
The McClatchy Company, a chain of more than 30 U.S. newspapers, is expected to close its foreign bureaus by the end of the year. The media giant’s chief executive denies the rumors, but it kind of sounds like the closures are likely anyway.
Online retail giant Amazon just launched a marketplace for handcrafted goods: Handmade at Amazon. It’s “an arts-and-crafts bazaar online that squarely takes aim at a niche but growing market dominated by the Brooklyn-based Etsy,” as the New York Times puts it. Handmade at Amazon went live early Thursday more than 80,000 items from roughly 5,000 […]
This Smartphone Photo Lens Kit arms you with six unique smartphone photography accessories, so you can take high-quality and well-composed photos of any subject from small insects to expansive landscapes.6 unique lensesRolls up neatly for transportTripod for stabilitySmall lenses attach seamlessly with magnetMicroscope and 8x telephoto lenses attach with a case (case attaches to phone)Lens wallet […]
Inspired by the universality of symbols, the founders of Noun Project began to collect thousands of hand-drawn icons. The concept has since transformed into a massive digital collection of 150,000+ unique icons that fuel the work of designers every day. Spend less time crafting icons and more time putting amazing designs out into the world with […]
You won’t need to think twice about going hands-free on the road with Exomount’s easy-to-use car mount. It mounts your smartphone so easily, you literally only need one hand to quickly secure your phone in the perfect position and get driving. Don’t risk a ticket, use the world’s best suction technology to effortlessly mount and […]