Yesterday morning, I flew the final leg of my 23-city book-tour. I was supposed to fly Kansas City -> Chicago -> Toronto, but the Kansas/Chicago flight was delayed, because United had scheduled the crew too tightly on its turnaround, and the FAA grounded them until they got a full night's sleep. I was able to get on another flight in Chicago, but my bag didn't make it.
But they assured me it would follow. After all, there are several United flights every day from Chicago to Toronto. The ground agent in Toronto even offered to expedite the bag.
But it didn't show up. When I called last night, the automated system reported no updates. This morning, it was the same. After a very long time on hold, I was told that they'd flown it to Las Vegas and forgotten about it. When I asked what I was going to do about toiletries, medication, workout stuff and a change of clothes, they offered me a whopping $75. That won't cover it -- especially since I have to dress up for an event tonight (bad enough that I had to finish out the tour without clean socks or underwear). And when I spoke to a supervisor, he wouldn't budge.
Screw you, United. This has been a comedy of errors, from the scheduling screw up in Kansas to the series of bag and reporting screwups, to the awful treatment from your customer service department. Every one of them was your fault, and you left me high and dry. You suck.
In a deal reportedly worth “more than $30 million,” The New York Times announced today that it has purchased The Wirecutter and The Sweethome, consumer product review sites created by our friend Brian Lam. Congratulations, Brian and team! You built something amazing and we can’t wait to see what you do next.
A whistleblower has provided The Intercept with leaked documents about Endace, an obscure New Zealand company based in Auckland, revealing that the company — which received millions in government funding — developed the mass surveillance equipment used by the UK spy agency to engage in illegal mass surveillance on fiber-optic lines that traverse the UK, […]
When estimating his net worth, Pepe the Cheeto is apt to include a multibillion dollar valuation for the “Trump” brand-name; but new Trump Hotels will be called “Scion” hotels, “a nod to the Trump family and to the tremendous success it has had with its businesses, including Trump Hotels, while allowing for a clear distinction […]
If you like to DIY and you like helicopters, you’re going to really love the Flexbot Hexacopter Kit. This copter blows traditional models out of the water: it includes everything you need to actually build your own hexacopter, and then pilot it like a pro, too.The construction is complicated enough to give you a challenge, […]
This week’s top deals from the Boing Boing Store range from lobster to wine to desk organization. 1. Get Maine Lobster (50% Off)With these discounted packages from Get Maine Lobster, you can experience the sweet, fresh flavor of world-renowned Maine lobster right at your own dinner table. There are four options to choose from, each at […]
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