Yesterday morning, I flew the final leg of my 23-city book-tour. I was supposed to fly Kansas City -> Chicago -> Toronto, but the Kansas/Chicago flight was delayed, because United had scheduled the crew too tightly on its turnaround, and the FAA grounded them until they got a full night's sleep. I was able to get on another flight in Chicago, but my bag didn't make it.
But they assured me it would follow. After all, there are several United flights every day from Chicago to Toronto. The ground agent in Toronto even offered to expedite the bag.
But it didn't show up. When I called last night, the automated system reported no updates. This morning, it was the same. After a very long time on hold, I was told that they'd flown it to Las Vegas and forgotten about it. When I asked what I was going to do about toiletries, medication, workout stuff and a change of clothes, they offered me a whopping $75. That won't cover it -- especially since I have to dress up for an event tonight (bad enough that I had to finish out the tour without clean socks or underwear). And when I spoke to a supervisor, he wouldn't budge.
Screw you, United. This has been a comedy of errors, from the scheduling screw up in Kansas to the series of bag and reporting screwups, to the awful treatment from your customer service department. Every one of them was your fault, and you left me high and dry. You suck.
When United CEO Oscar Munoz lied about Dr David Dao, slandering the passenger that was beaten unconscious as a direct result of his employees enacting the policies he put in place, he was acting in the knowledge that he would shortly be elevated to the Chairmanship of United’s board of directors.
Motherboard’s Joseph Cox continues his excellent reporting on Flexispy, a company that make “stalkerware” marketed to jealous spouses through a network of shady affiliates who feature dudes beating up their “cheating girlfriends” after catching them by sneaking spyware onto their devices.
In Canada’s hyper-concentrated and vertically integrated telcoms sector, data caps are a normal part of life; and where there are data-caps, there is cable company fuckery in the form of “”zero rating” — when your telcom sells you to online service providers, taking bribes not to count their service against your cap.
Even the most expensive pair of hi-fi headphones can’t match the feeling of bass rumbling through your body at a live show. That’s why music aficionados designed The Basslet, an accessory that reproduces that sensation from your wrist. Does it make your whole body shake with deep subs? Not really, because that would be terrifying, but […]
They probably just sleep a lot. But still, you can remotely keep an eye on them when you’re at work and missing them deeply with this HD monitor from Kodak.If you have a new puppy that destroys everything in sight, or you just want to be a little more security-conscious, this WiFi camera is a […]
Thinking of a business idea is the easy part. Doesn’t even have to be a “good” idea, you can still get people to throw money at a non-existent venture, but to do that you need to at least have something even resembling a viable business plan. Why doesn’t anyone do it then? Because building that semi-viable […]