Meet Glass, Lewis and Co., the company that got a food truck employee fired for offending them on Twitter

Unbelievably spiteful behavior, just as you'd expect from the sort of company whose employees leave $0 tips on $170 sandwich orders.

Two days later, I got a text from the owner asking if I was free to talk on the phone at some point. We spoke later that afternoon. He told me that he’d gotten a call from the company, Glass, Lewis & Co. The company provides shareholder advisory services. Apparently, those employees were mortified that their lunch truck had tip-shamed them—the home office in San Francisco even got involved.

And it was unfortunate but he was going to have to let me go. The company has a way of doing things and he thought I’d understood that. I had embarrassed him and the company and that was that.

The food truck apologized to the customers on Twitter, and Glass, Lewis accepted that apology.

I understand why he had to be fired, but can you imagine working at the kind of company that would publicly accept a food truck's apology? They wanted their magnanimity known, in the matter of the food truck that was so very wrong about expecting tips.

Notable Replies

  1. Hold the phone. I just read through the source article: this wasn't calling-in an order for delivery or anything. This was a group of people ("about a dozen") who walked down to the truck, placed their orders, and paid. No table service - just up to the counter, order, pay.

    That's not a situation where tipping is called for in the first place.

  2. Tip at food trucks, they get paid squat.

  3. I didn't realize tipping at a food truck was a thing. Do you tip at McDonalds? They get paid squat too. What's the difference? I tip wait staff, but I don't wander into the kitchen at a restaurant and tip them. What's the 'service' that the service charge would cover?

    TBH, I thought that most people working a food truck were the owners of said truck, so tipping would seem a bit redundant. Maybe that's not a good assumption.

    Generally I don't eat at them anyway, since they always seem bloody expensive. If they really aren't paying their staff much and working on thin margins then...

    Dammit, years over here and I still don't get tipping (to forestall anger - I always tip wait staff 15-20%, I'm not Mr Pink). I just wish all employers would pay their goddamn staff a fair salary, set their prices appropriately to cover service and leave me out of it.

  4. Fex says:

    What I learned from this: Tips remain a complete minefield that makes absolutely no sense.

    They allow people to get ripped off by their employers and even people who live in tipping cultures can't work out when to tip.

  5. I don't understand why he had to be fired. Why did he? Do the rich customers own the restaurant?

    I don't understand. All I see is another story about how when rich people get their feelings hurt they have to be appeased.

Continue the discussion

185 more replies