Since 2010, the lucky people of West Virginia have gotten their local phone/Internet service from Frontier Communications, who bought the business from noted shit-shovelers Verizon. In a mere four years, complaints about phone service have plummeted by 68 percent, and 88 percent of their customers now have access to broadband. The company has also installed a 2,600-mile-long fiber loop. There is nothing intrinsic about operating a phone network that makes your company into a horror-show, but once the telcos get big, they turn into some of the worst companies in the world.

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