Robert, a Consumerist reader, called up T-Mobile to close his dead father's cellular account; the rep suggested that he should keep paying for it so he could listen to his dad's voice on the voicemail message whenever he wanted.
Robert had a line for his dad on his account, and called up T-Mobile to cancel. “The loyalty rep asked me if he had a voicemail set up,” Richard wrote to Consumerist. “I said yes. She then asked if I wouldn’t want to keep the extra line open so that I could call it and hear his voice whenever I want to. How low is that?”
Pretty low, but we’ve heard of similar tactics in the past. Fortunately, when we alerted T-Mobile to this incident, they found it upsetting too. Robert sent us an update shortly after Big Magenta contacted him. After we sent his letter to T-Mobile’s media relations team, someone from the office of the president called him. “She apologized for how their salesperson tried to keep my line open,” Robert told Consumerist. “She said that it’s not how they train their people, and the rep would be re-trained.”
T-Mobile Rep Encourages Me To Keep Dead Dad’s Mobile Line Open To Hear His Voice [Laura Northrup/The Consumerist]
(Image: John Beattie Eugene Rochas seance, Wikimedia Commons/Public Domain)
Arriving in my inbox at a steady clip this morning: a series of phishing emails aimed at Bitcoiners, promising that the sender has found a bug in “the Bitcoin client” and promising “Pay 0.07 BTC today, get 10 BTC for 15 hours.”
The Smile Makers 88 was sent to McDonald’s franchise managers in 1987, filled with garments they could buy for themselves, their families, and their workers. It. Is. Terrible.
Earlier this month, I gave the afternoon keynote at the Internet Archive’s Decentralized Web Summit, and my talk was about how the people who founded the web with the idea of having an open, decentralized system ended up building a system that is increasingly monopolized by a few companies — and how we can prevent the same things from happening next time.
Experienced shutterbugs with DSLR cameras have boatloads of lens options for capturing the moment. Unfortunately, smartphone photographers often get stuck with their one crummy lens, which means limited zoom and focus for their final image.Step up your smartphone’s photographic power with the Acesori 5-Piece Smartphone Camera Lens Kit, now just $9.99 in the Boing Boing Store.Magnetic rings easily […]
Some truths are universal. For one, your phone will always run out of power when you most need it. For another, the charging cords that come packaged with your Apple device will fray, split, and rip faster than Usain Bolt in a game of tag.Instead, pick up a charging cord that anyone would have a tough […]
Some people say magic tricks are nerdy and best left to your 12-year-old asthmatic cousin. But others see value in perfecting the slight of hand and showmanship associated with a perfectly executed routine. We’re firmly in the latter camp. And now, we’re giving you the ability to put a few parlor tricks up your sleeve with the Penguin […]