The grocery chain known to some of us as "Whole Paycheck" must fork over $800K in fees and penalties for overcharging customers in California. An investigation revealed that the retailer overcharged customers.
Specifically, the Los Angeles City Attorney claims the problems included:
• Failing to deduct the weight of containers when ringing up charges for
self-serve foods at the salad bar and hot bar;
• Giving less weight than the amount stated on the label, for packaged
items sold by the pound; and
• Selling items by the piece, instead of by the pound as required by law
(such as kebabs and other prepared deli foods).
City attorneys in Santa Monica, LA and San Diego brought the case against Whole Foods, which has agreed to allow "state coordinators" to ensure price accuracy, and perform random audits at 74 California Whole Foods locations.
"Based on a review of our own records and a sampling of inspection reports... our pricing on weighed and measured items was accurate 98% of the time," the company said in Tuesday. "We will continue to refine and implement additional processes to minimize such errors going forward."
The court injunction stays in place for 5 years, and affects all of the store's 74 California locations.
More: LA Times, CBS News.
Here is the LA City Attorney's press release.
I asked Amy Parness, the co-founder of Sparkle Labs, maker of fantastic educational electronics kits, to write a Medium post about gender and the business of being a maker business person. Her terrific essay calls out the problems with “pink girly engineering kits.” From Medium:
Zero UI is the new term for “invisible interfaces”—what happens in the future when all the clicking and tapping and typing is history: “If you look at the history of computing, starting with the jacquard loom in 1801, humans have always had to interact with machines in a really abstract, complex way.” [Fast Company]
CEO Dick Costolo will resign, to be replaced in the interim by Jack Dorsey
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