left him a voicemail calling him a "knob," reports the Western Daily Press in Dorset, England.
"If you could please give us a call back ... and ask to speak to the North Dorset Business Team. Thanks then. Bye!" *fails to actually hangs up* [colleagues talk in background about customer] "Oh really? UH HUR HUR HUR HUR HUR. I didn't mean it like that. ... God, I'm glad he wasn't there, because he's a knob."
"There are further eruptions of laughter" concerning the bankrupt customer's financial affairs, reports the paper's unbylined report. "We apologise unreservedly to Mr Eames," said an unnamed NatWest spokesperson. [via]