Listen to Comcast torture Ryan Block and Veronica Belmont as they try to cancel service

"Grumpy Tech Support Man," a stock photograph from Shutterstock.com that seemed appropriate.


"Grumpy Tech Support Man," a stock photograph from Shutterstock.com that seemed appropriate.

"So this weekend, Ryan and I attempted to cancel Comcast over the phone," says Veronica Belmont. "This is how it went down."

Listen here. Trigger warning for anyone who's ever been through this. You will have a raging PTSD episode.

Remixers, start your engines.

Ryan explains:

Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.

So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention").

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the reps repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!

Notable Replies

  1. I'm glad they recorded it, but sad they didn't use their megaphones to connect this directly to the last day of commentary on net neutrality.

    this is exactly why comcast (and other monopolies) are so bad, and they captured it so well.

  2. This guy is waaaay too fucking nice..

  3. What's next, a series of drunken, late-night phone calls saying how Comcast misses you and can change?

  4. I start off polite, but now, as soon as the scripts start I rudely ask for a supervisor and am utterly unreasonable until they pass me on up. I try to get the low-level person off the hook as soon as possible.
    When I moved overseas Comcast gave me this exact same runaround until I literally began shouting "CANCEL MY F***ING ACCOUNT" repeatedly everytime they began speaking...finally they shouted back "OK, I'm cancelling" it. Then I said "Thank you" and went about my day.

  5. When I hear "your call may be recorded", I don't hear "but only by us", and I take it as consent from the company for me to record.

Continue the discussion bbs.boingboing.net

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