"Grumpy Tech Support Man," a stock photograph from Shutterstock.com that seemed appropriate.
Remember that excruciating recorded call between Ryan Block and a Comcast service rep that made the internet rounds last week? Consumerist got their hands on a memo from Comcast's Chief Operating Officer to employees, in which he admits the rep's retention attempts were “painful to listen to,” but that he also “did a lot of what we trained him...to do.”
The memo from Dave Watson in response to the mass internet shaming was posted today to an internal Comcast site for employees to read.
“We are embarrassed by the tone of the call and the lack of sensitivity to the customer’s desire to discontinue service,” says the Comcast COO.
“[W]hile I regret that this incident occurred, the experience that this customer had is not representative of the good work that our employees are doing,” he says.
“That said, it was painful to listen to this call, and I am not surprised that we have been criticized for it.”
Read the full memo here at Consumerist.
Though his time is mostly spent whispering in politicians’ ears, David L. Cohen narrowly escapes the contours of the highly specialized, counterintuitive US statutory definition of a lobbyist.
Christopher Ferguson’s Comcast bill was bullshit. When he complained, the company offered him alternatives that cost more. So he turned them in to the FCC and got relief. Two customers, one of Comcast and one of Time Warner Cable, told Ars that the cable providers gave them price breaks last week shortly after they complained […]
Letters sent to the FCC in favor of Comcast’s proposed Time Warner Cable merger came from Mayor Jere Wood of Roswell, GA; Councilor Todd Wodraska of Jupiter, FL; Oregon Secretary of State Kate Brown and many other politicians — all written in whole or part by Comcast’s staffers and lobbyists.
Carrying this EDC card is like slinging around a handheld toolbox wherever you go. Its minimal design is small enough to fit in your wallet’s billfold, and it’s TSA-compliant so you’ll never leave it behind. It’s got hex wrenches, metric and imperial rulers, flathead and Phillip’s screwdrivers, and a bottle opener so that you’re ready […]
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