"Grumpy Tech Support Man," a stock photograph from Shutterstock.com that seemed appropriate.
Remember that excruciating recorded call between Ryan Block and a Comcast service rep that made the internet rounds last week? Consumerist got their hands on a memo from Comcast's Chief Operating Officer to employees, in which he admits the rep's retention attempts were “painful to listen to,” but that he also “did a lot of what we trained him...to do.”
The memo from Dave Watson in response to the mass internet shaming was posted today to an internal Comcast site for employees to read.
“We are embarrassed by the tone of the call and the lack of sensitivity to the customer’s desire to discontinue service,” says the Comcast COO.
“[W]hile I regret that this incident occurred, the experience that this customer had is not representative of the good work that our employees are doing,” he says.
“That said, it was painful to listen to this call, and I am not surprised that we have been criticized for it.”
Read the full memo here at Consumerist.
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Evan Kimbrell, founder of the digital agency Sprintkick, recently released a series of online courses that feature some of the best advice we’ve come across. These courses are well worth your time, and will save you from making many typical mistakes down the line if you ever want to start your own business.With this Business […]