Tim David called Comcast to report that his self-installation after a move was running into troubles and was promised a no-charge service call.
But after the call, Comcast sent him a bill for $181.94. After more than an hour on hold for a supervisor, he was given a high-pressure wheeler-dealer patter offering some credit and some freebies that would partially offset the bill. Finally, he played back the recording of the original rep's promise of a free service call, and the supervisor agreed to waive the charge:
The rep promises to look into the issue then call back in up to an hour. She eventually calls back later than planned, and after escalating his call one final time she tells him that the full $82 will actually be credited back to his account.
When Davis asks why she couldn’t simply do that during the earlier call, her explanation is enough to make you pound your head through a wall in frustration.
“We try to negotiate, and again, that is a valid charge,” she answers. “But since I advised my manager that there is a recording and you were misinformed, then she’s the one who can approve that $82.”
Seemingly flabbergasted, Davis asks to confirm, “You’re telling me that if I didn’t have a recording of that call, you wouldn’t have been able to do it?”
“Yes, that is correct,” answers the rep, confirming that the only way to get Comcast to erase a bogus charge from your account is to have recorded evidence that you were promised in advance that the call would be free.
The Nameless Coaltion, a global alliance of women’s groups, LGBTQ groups, human rights and digital rights groups has asked Facebook to abandon its “Real Names” policy, which puts Facebook users in danger of reprisals including state violence, stalkers, and on-the-job harassment.
Protesters angry over proposed layoffs stormed an Air France executive meeting and cornered Director Pierre Plissonnier and Resources Director Xavier Broseta, tearing off the men’s jackets and ripping their shirts off, forcing them to scale a fence to get free.
Maciej Cegłowski’s posted another of his barn-burning speeches about the Internet’s problems, their origins and their solutions (previously), a talk from the Fremtidens Internet conference in Copenhagen called “What Happens Next Will Amaze You.”
The Lytro Illum dares to be different, boasting even more robust features than its first generation predecessor and a sleek design reminiscent of professional DSLRs. What’s so cool about it? Most cameras capture the position of light rays, producing a statoc 2D image.
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