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  1. generic_name

    Back when I used to get telemarketing calls all the time, they would typically say "this call may be recorded for blah blah blah" (and I would reply "that's OK, I'm recording this call too!" Most of the time they would insist that was against their policy, and abruptly end the call.)

    So in this case I bet Comcast does have a recording of the call somewhere, and could verify that he was promised a free service call, but of course why would they do that.

  2. cameronh1403

    If only we had a agency, federal maybe, that could do something about companies that abuse their customers this way. Unfortunately, we live in the US and no such agency exists.

    Sad..

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