But Uber knocked $15 off Jaime Hessel's bill because it agreed that the driver had taken an "inefficient route."
Hessel told us by phone that she e-mailed Uber at 12:30 today to ask them for an explanation. Around 2:30, an Uber representative called her back. "Someone actually called me," Hessel said. "She tried to apologize and explain the situation, that they are trying to reimburse me [for the initial $56.40 charge]. She said it was a matter of a misplaced decimal point." Hessel wasn't convinced. "I'm not stupid," she said. "They're talking about fat fingering a bunch of numbers, and these numbers have no correlation to my original charge.
Plus, they charged me instead of crediting me. That's a lot of mistakes."
When Hessel asked for further explanation, she claims that the Uber representative said "Let me explain." But before she could, the phone went dead.
