Virgin Media's "plain text password" problem (Update: never mind)

x 2015-05-05 at 10.00.58 AM

Hacker News noticed that Virgin Media's staff can view users' passwords.

However, it may be just in reference to a temporary ones issued for phone support—though Virgin isn't responding in any hurry to the concerns.

Storing passwords in plain text is considered bad.

Update: Virgin has clarified that the "password" in question is just a different identifier used for phone support. Actual account passwords are properly encrypted.