West Elm's couch from hell (Update: couch from hell goes to hell)

Anna Hezel just saved us from an inadvisable couch purchase with her horrifying article, Why Does This One Couch From West Elm Suck So Much?

...the couch began to disintegrate in small ways. We would scooch across a cushion at the wrong angle, and a button would pop off, leaving a fraying hole behind. We would lean back slightly too far, and all of the cushions would shift forward and over the edge of the couch in unison. ... Since West Elm doesn’t have product reviews on their website, there is no real reason to know how widely disliked the Peggy sofa is until you buy one and then join the strange ad hoc community of Peggy truthers on the internet. As far as I can gather, the Peggy sofa has been on the market since 2014, which means that three years of consumers have been buying it and then immediately trying to warn others against making the same mistake. ... I asked what the expected lifespan is for a West Elm couch like the Peggy. Both store employees told me that between one and three years was normal for a couch with light use.

If West Elm's own customer service line is that their furniture is expected to last as little as 1 year, just imagine what total garbage it is under the upholstery. How do you even make things out of wood that fail so quickly? Do they use plastic screws? School glue?

Westelmed adjective
The feeling of complete defeat experienced after buying superficially premium furniture that is in fact of markedly lower quality than Ikea.

Update: the couch has disappeared from West Elm:

Notable Replies

  1. I've actually gone back to my old Revere Ware pots and pans, and most of the furniture I've bought in the past 5 years has been Ikea. At my age, what do I have to prove? If it's functional and durable, that's good enough. And if it's at least as functional and durable as something quite a bit more expensive, even better.

  2. Some of the reason might be that IKEA sells in markets (like Scandinavia) where customers have a statutory right to repairs/refunds for several years after purchase if the problem is with the design or manufacturing quality. I know Norway has a 5-year limit for goods that "you can reasonably expect to be durable" or somesuch; a sofa would certainly be covered. If their sofas disintegrated after three years it could get quite expensive for them.

  3. IKEA has a reputation of being "the stuff you get right out of college when you're broke and use until you can afford to upgrade". But myself and my housemates are in our 40s and 90% of our furniture is from IKEA. It looks good, it's affordable, it's durable --- no complaints. My Jerker desk is nearly 20 years old and will likely survive a bomb blast.

  4. Let me be the first to concede that you should not buy anything heavier than a human being from us.

  5. TobinL says:

    Oh we usually take care of that in the comments. It's a hobby.

Continue the discussion bbs.boingboing.net

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