Amazon kicks self-published Star Wars memoir out of the Kindle store on nebulous and nonsensical trademark grounds
Update: The Kindle edition is back. Amazon PR person Brittany Turner wrote, "Wanted to let you know that this book is now available in the Kindle Store." Ms Turner didn't offer any further explanation.
Gib Van Ert sez,
Amazon has decided to remove the book I self-published on Kindle, "A Long Time Ago: Growing up with and out of Star Wars", from their store for an unspecified trademark issue. Their emails are vague, but they seems to being saying that I have to have Lucasfilm's permission before selling on their store a book that talks about Star Wars. It's a crazy position--Star Wars is a massive pop cultural and generational phenomenon, as my book tries to explain through a personal narrative.
No one has a right to have their book sold on Amazon, of course. It's their store and they can decline to sell things if they like. But given how they dominate the book marketplace, being banned from Amazon is a major problem for an independent author. And when it is done on a spurious ground--Amazon has never said that Lucasfilm themselves have complained, and why would they?--it verges on a free speech issue.
"A Long Time Ago" is in my review pile, and has survived several purges of books of similar vintage (I've had it there for a long time!), because it looks awfully good, and got a great review from Wired's GeekDad. I hope that this is just some junior functionary at Amazon having a freakout and that someone higher up will see sense and realize that there's no reason in the world not to carry Van Ert's book.
Weirdly, Amazon is still carrying the print edition of the book, which makes things even more inexplicable. If Amazon faces some risk from selling an ebook, it faces the same risk from selling the print edition.
Social engineering scams involve a mix of technical skills and psychological manipulation. Chris Cardinal discovered someone running such a scam on Amazon using his account: the scammer contacted Amazon pretending to be Chris, supplying his billing address (this is often easy to guess by digging into things like public phone books, credit reports, or domain registration records). Then the scammer secured the order numbers of items Chris recently bought on Amazon. In a separate transaction, the scammer reported that the items were never delivered and requested replacement items to be sent to a remailer/freight forwarder in Portland.
The scam hinged on the fact that Gmail addresses are "dot-blind" (firstname.lastname@example.org is the same as email@example.com), but Amazon treats them as separate addresses. This let the scammer run support chats and other Amazon transactions that weren't immediately apparent to Chris.
Others have reported on this scam, but word hasn't gotten around at Amazon yet, and when Chris talked to Amazon reps to alert them to the con, they kept insisting that his computer or email had been hacked, not understanding that the con artist was attacking a vulnerability in Amazon's own systems.
A little bit of sniffing finds this thread where users at a social engineering forum are offering to buy order numbers. Why? Because as it turns out, once you have the order number, everything else is apparently simple.
If you’ve used Amazon.com at all, you’ll notice something very quickly: they require your password. For pretty much anything. Want to change an address? Password. Add a billing method? Password. Check your order history? Password. Amazon is essentially very secure as a web property. But as you can see from my chat transcript above, the CSR team falls like dominoes with just a few simple data points and a little bit of authoritative prying.
Best Buy made just $12m in profit on revenues of $10.6bn in the last quarter, falling from $150m over the same period last year. With stock and sales alike slumping, the firm suspended its profit forecast and share buybacks. Best Buy knows exactly what the problem is—it freely admits that everyone uses it to check out gadgets they then buy cheaper online—but hasn't found a way to turn the tide. [BBC and Dealnews]
On Monday, I posted about an incredibly fascinating study linking the minerals that fertilize the Amazon rainforest to a specific corner of the Sahara desert in the country of Chad. That lake of sand—once an actual lake the size of California—is what keeps the Amazon green and verdant.
The interesting thing is that the study is actually not anything new. It came out in 2006. I heard about it from science writer Colin Schultz. Earlier this week, Colin went on News Talk 610 CKTB out of Niagara Falls, Ontario, to talk about how he stumbled across the study and why it's important far beyond simply connecting the desert and the jungle.
The interview delves into the subject in a lot more depth. In fact, it's a great demonstration of how reading a single research paper can be interesting, but doesn't necessarily give you the full picture of what's actually going on in science. Turns out, what we know about how dust travels to the Amazon has important implications for how we think about climate change and geoengineering. Also great: Colin comparing the volume of dust traveling from the Sahara to the volume of several Honda Civics. It's short, and very much worth listening to.
You can follow Colin Schultz on Twitter. BTW: He'd like you to know that when he says "bioengineers" in the interview, he means "geoengineers".
• A 2010 Nature News article on the connection between the Sahara and the Amazon.
• Geophysical Research Letters on changes in dust transport over time.
• NASA on the way that dust affects climate.
• A 2010 follow-up to the 2006 paper by the same group of researchers. Colin says that this gets more into the details of how the dust becomes an important fertilizer in the Amazon.
This is probably the most amazing thing I learned all weekend. The Amazon rainforest—with all its plant and animal life, and all its astounding biodiversity—could not exist as we know it without the patch of African desert pictured above.
The rainforest is amazing, but the soil it produces isn't very nutrient rich. All the minerals and nutrients that fertilize the rainforest have to come from someplace else. Specifically: Africa. Scientists have known for a while that this natural fertilizer is crossing the Atlantic in the form of dust storms, but science writer Colin Schultz ran across a 2006 paper in the journal Environmental Research Letters that not only produces evidence for a much larger trans-oceanic transfer of dust than was previously assumed ... it also pinpoints the exact (and astoundingly small) location where all the fertilizer in the Amazon is coming from.
The research paper, itself, is pleasantly readable, as far as these things go, so I'm going to quote directly from it. One quick note before I launch into this quote. The authors are measuring the mass of the dust in teragrams (or Tg). As you're trying to wrap your head around this, it might be helpful to know that 1 Tg = 1 million tons.
A total of 140 (± 40) Tg is deposited in the Atlantic ocean and 50 (± 15) Tg reach and fertilize the Amazon basin. This is four times an older estimate, explaining a paradox regarding the source of nutrients to the Amazon forest. Swap et al suggested that while the source for minerals and nutrients in the Amazon is the dust from Africa, it was estimated that only 13 Tg of dust per year actually arrive in the Amazon. However, they pointed out that 50 Tg are needed to balance the Amazon nutrient budget.
Here we show a remarkable arrangement in nature in which the mineral dust arriving at the Amazon basin from the Sahara actually originates from a single source of only ~ 0.5% of the size of the Amazon: the Bodélé depression. Located northeast of Lake Chad (17°N, 18°E) near the northern border of the Sahel, it is known to be the most vigorous source for dust over the entire globe.
Basically, these 2006 calculations account for all the fertilization needs of the Amazon, while previous calculations left a weird gap in between the amount of dust the rainforest needed and the amount the scientists thought was getting there.
Also: The place the dust is coming from is a single, highly specific region. As Alexis Madrigal pointed out at The Atlantic, we're talking about a patch of desert only 1/3 the size of Florida supplying the nutrient needs of a jungle that is roughly the same size as all 48 contiguous United States. Mind, blown.
Read the full research paper at Environmental Research Letters
Check out The Atlantic's write up on this, including a satellite photo of the dust storms in question.
Follow the guy who started it all—the very smart, very entertaining, and very tall Colin Schultz
Via Bart King
Andrew Hyde wrote and self-published a great-looking travel book and put it up for sale on Amazon, iBooks, B&N, and an indie marketplace called Gumroad that retails the PDF. The book had an exciting launch and the sales on Amazon were really high, but he got some sticker-shock when he found out that Amazon was charging very high "delivery fees" for his books, even when the buyers were buying from WiFi. He calculated the book-delivery markup over the rate Amazon charges for website hosting and concluded that Amazon charges authors a 129,000% markup for moving a file from A to B. Apple did better, but are total jerks about it. B&N didn't sell enough to move the needle for him. The whole post is a bracing reality-check.
The file itself is under their suggested 50MB cap Amazon says to keep it under at 18.1MB. The book contains upwards of 50 pictures and the one file for Kindle needs to be able to be read on their smallest displays in black and white and their full color large screen Mac app). I’m confused. Amazon stores a ton of the Internet on S3/EC2, they should have the storage and delivery down. If I stored that file on S3/EC2 it would cost me $.01 PER FIVE DOWNLOADS. Hat tip to Robby for that one. Use Amazon to run your website: .01 to download a file. Use amazon to sell your book: $2.58 per download + 30% of whatever you sell.
Amazon’s markup of digital delivery to indie authors is ~129,000%
...Apple is actually quite good at a flat looking $7 per $9.99 purchase. They host the file and their iBooks Author is fantastic for book creation. Their app store customer service is about as bad as I can immagine (no phone, email or ticket support). You have to play by their rules and their rules happen to include error messages that block your book from being published with the descriptive “Unknown Error.” As a testament to their not giving single fuck, their “Contact Us” is a FAQ with no way to send a message. The book looks amazing on iPads through iBooks though!
US antitrust regulators have never really been able to find the right place to stick their lever and pry when it comes to the Internet (witness their failure to understand Microsoft's platform dominance in the 90s). Now they're going after various publishers and Apple over price fixing (my publisher is included, and for the record, I don't agree with their stance on "agency pricing"), but they're missing all the big elephants in the room: platform lock-in by way of DRM, prohibitions created by both Apple and Amazon on using third-party payment systems on their apps, and all the associated ticking bombs that represent the real, enduring danger to the ebook marketplace. Every dollar that is spent on a locked, proprietary platform is a dollar of opportunity cost that society will have to spend to get out from under the would-be monopolists of ebooks when (not if) they abuse their power (see my latest PW column on this).
Wired's Tim Carmody does a really good job of pointing out the fail here, as antitrust regulators miss the forest of lock-in for the trees of abusive pricing.
What’s left out of the Justice department’s lawsuit might be even better news for Amazon than what’s included. There is no broader look at any of the anticompetitive vagaries of the e-book market beyond publishers’ negotiations with retailers in the period before and after the launch of iBooks.
The suit blasts most favored nation agreements without noting that Amazon has aggressively pursued MFN agreements with publishing partners, including partners whose books it sells wholesale. It’s completely silent on retailers’ and device manufacturers’ use of DRM to lock customers into a single bookstore. Amazon is purely a market innovator, not a budding monopolist, even as the DOJ notes that Amazon’s pricing power helped determine pricing power across the industry.
Blogger Mike Cane wrote a powerful email to attorneys at the Department of Justice listed in the lawsuit titled, “Dear DoJ: You Need To Sue Apple Again.” It cites Apple’s in-app purchasing rules that prohibit Amazon, Kobo, Barnes & Noble and other retailers from offering books for iOS devices on the same terms that Apple can offer in iBooks, without browser workarounds.
This, Cane says, “is every bit as much restraint of trade as the collusive price-fixing that made the Department bring Apple and its co-conspirators before the court for remedy.”
But it’s actually great news for Amazon that the DOJ isn’t opening up restrictions on in-device purchases. Once thrown, that stone bounces back to hit Amazon in the face right away.
Author discovers that Amazon can reprice his indie Kindle books however they want and cut his royalties, at will
Veteran author Jim C Hines offered some of his titles independently direct through Amazon's Kindle store. He discovered that Amazon reserves the right to arbitrarily reprice his books -- slashing the cover price of a $2.99 title to $0.99 -- and pay royalties on the lower price.
Hines points out that when his traditional publisher and its bookseller partners decide to offer his work at sale prices, he still gets paid royalties based on the cover price, and discusses the difficulties he faces in lacking the clout of an agent or a major publisher in negotiating with Amazon over this practice.
With my DAW books, if a bookstore offers a sale, I still get my royalties based on the cover price. Amazon is selling Libriomancer for pre-order at almost half-off, but I’ll get paid my full amount for every copy sold. Not so with self-published titles. Looking at my reports for last week, my royalties were slashed by 2/3 for every copy sold, because Amazon paid me 70% of the $.99 sale price, not my list price.
According to the KDP Pricing Page, royalties should be based on the list price ($2.99) unless the price adjustment was due to a price-matching situation (dropping the price to match a competitor’s price) … but my royalties report still shows a 67% cut.
When I followed up with the DTP team, they responded thusly:
The price at which we sell your book may not be the same as your list price. This may occur, for example, if we sell your book at a lower price to match a third party’s price for a digital or physical edition of the book… In this case, if you have chosen the 70% option for your book, your 70% royalty will be calculated based on our price for the book (less delivery costs and taxes).
Of course, this wasn’t actually the case, as there was no lower third-party price. I asked them again to show me where their Pricing Page or Terms of Service allow Amazon to arbitrarily cut your book’s offer price and reduce your royalties based on that change. I haven’t heard back from them.
Carlos Bueno, author of a kids' book about understanding computers called Lauren Ipsum, describes what happens when the cadre of competing bots that infest Amazon's sales-database began to viciously fight with one another over pricing for his book. It's a damned weird story.
Before I talk about my own troubles, let me tell you about another book, “Computer Game Bot Turing Test”. It's one of over 100,000 “books” “written” by a Markov chain running over random Wikipedia articles, bundled up and sold online for a ridiculous price. The publisher, Betascript, is notorious for this kind of thing.
It gets better. There are whole species of other bots that infest the Amazon Marketplace, pretending to have used copies of books, fighting epic price wars no one ever sees. So with “Turing Test” we have a delightful futuristic absurdity: a computer program, pretending to be human, hawking a book about computers pretending to be human, while other computer programs pretend to have used copies of it. A book that was never actually written, much less printed and read.
The internet has everything.
This would just be an interesting anecdote, except that bot activity also seems to affect books that, you know, actually exist. Last year I published my children's book about computer science, Lauren Ipsum. I set a price of $14.95 for the paperback edition and sales have been pretty good. Then last week I noticed a marketplace bot offering to sell it for $55.63. “Silly bots”, I thought to myself, “must be a bug”. After all, it's print-on-demand, so where would you get a new copy to sell?
Then it occured to me that all they have to do is buy a copy from Amazon, if anyone is ever foolish enough to buy from them, and reap a profit. Lazy evaluation, made flesh. Clever bots!
Then another bot piled on, and then one based in the UK. They started competing with each other on price. Pretty soon they were offering my book below the retail price, and trying to make up the difference on "shipping and handling". I was getting a bit worried.
Sidebar: Lauren Ipsum sounds so interesting, I've just ordered a copy to read to my daughter!
Eileen Gunn sez, "Amazon, seeking to force independent book distributor IPG to accept a new, less favorable contract, has struck out at all the publishers and authors whose books are distributed by IPG. Not to mention all the readers with Kindles: You want a Kindle version of the American Cancer Society Nutrition Guide? You're out of luck at Amazon. Maybe you should have bought a Nook."
Or maybe the distributor should have thought of that before allowing DRM for some or all of its catalog, which means that people who bought Kindle editions of their books to date are now locked into Kindle and can't convert their books for other platforms. Otherwise, IPG could switch to Nook books (insisting that they be sold DRM-free) and advertise that readers are free to convert their old Kindle books to run on the Nook, or their new Nook books to run on their old Kindles.
Suchomel writes: "Amazon.com is putting pressure on publishers and distributors to change their terms for electronic and print books to be more favorable toward Amazon. Our electronic book agreement recently came up for renewal, and Amazon took the opportunity to propose new terms for electronic and print purchases that would have substantially changed your revenue from the sale of both. It's obvious that publishers can't continue to agree to terms that increasingly reduce already narrow margins. I have spoken directly with many of our clients and every one of them agrees that we need to hold firm with the terms we now offer. I'm not sure what has changed at Amazon over the last few months that they now find it unacceptable to buy from IPG at terms that are acceptable to our other customers." Suchomel reiterated to us that the company's terms of sale for ebooks have not changed.
The American Library Association has weighed in on Penguin's dispute with Amazon's Kindle library lending program, calling on the publisher to restore access to its books to library patrons. Penguin and Amazon are in dispute over the terms of sale and lending for Penguin titles, but Penguin's response has been to order Amazon to lock down the ebooks that libraries acquired -- using their precious and dwindling collections budgets -- so that patrons can no longer check them out (Update: Amazon says Penguin and Overdrive, the e-book lending service, took the action without Amazon's involvement. See below).
The fact that Amazon is capable of doing (or allowing) this -- the fact that books can be revoked after they're sold -- is a vivid demonstration of the inevitably disastrous consequences of building censorship tools into devices.
“Penguin Group’s recent action to limit access to new e-book titles to libraries has serious ramifications. The issue for library patrons is loss of access to books, period. Once again, readers are the losers.
“If Penguin has an issue with Amazon, we ask that they deal with Amazon directly and not hold libraries hostage to a conflict of business models.
“This situation is one more log thrown onto the fire of libraries’ abilities to provide access to books – in this case titles they’ve already purchased. Penguin should restore access for library patrons now.”
Update: Amazon's Andrew Herdener writes in to say the revocation was not the result of a dispute between Penguin and Amazon, as reported by the ALA. Instead, he says, the action was taken by Penguin and Overdrive, the service that provides library e-book loans for the Kindle platform, without Amazon's involvement. — Rob, 6:10 p.m.
"This has nothing to do with terms between Amazon and Penguin. This decision was not ours, and we did not make any changes in our service (the change, a surprise to us, came from Penguin and Overdrive)"
"Amazon made no changes to its backend -- none. The arrangement for public library lending is between Overdrive and the publishers. Overdrive acquires the rights from publishers like Penguin to loan books to library patrons. Overdrive chose to stop the service that lends the Penguin books to Kindle owners."
The Tor project, whose network tool helps people avoid online censorship, works by bouncing traffic around several different computers before it reaches its destination. The more computers there are in the Tor network, the better it works. Now, Tor's developers want its supporters to set up Tor "bridges" on Amazon's cloud computing platform, EC2. EC2 has a free introductory offer and there's an easy Tor image that is configured and ready to go -- but if you don't qualify for the free offer, you can donate a powerful Tor bridge for as little as $30 a month, and help people all over the world who want to be more anonymous and more private.
Setting up a Tor bridge on Amazon EC2 is simple and will only take you a couple of minutes. The images have been configured with automatic package updates and port forwarding, so you do not have to worry about Tor not working or the server not getting security updates.
You should not have to do anything once the instance is up and running. Tor will start up as a bridge, confirm that it is reachable from the outside, and then tell the bridge authority that it exists. After that, the address for your bridge will be given out to users.