Customer fined $250 for complaining, told "You are playing games with the wrong people"

Public Citizen is helping Cindy Cox sue Accessory Outlet for charging her $250 when she complained that an Iphone case hadn't shipped when promised; the company's rep told her that he'd fine her even more for emailing him to protest, adding an ominous "You are playing games with the wrong people and have made a very bad mistake."

Read the rest

Market Basket victory: worker-friendly, fair business trounces looting klepto-investors


(WBUR)

The beloved, profitable, worker-friendly Market Basket grocery chain is back in the hands of former CEO Arthur T Demoulas, following a mass worker and management revolt at the news that Demoulas's cousin, Arthur S Demoulas, was taking over the company, bringing in a notorious former Radio Shack CEO, and getting set to break up and sell off the company in order to extract higher dividends for shareholders.

Read the rest

Open Intellectual Property Casebook: free, superior alternative to $160 textbook


James Boyle and Jennifer Jenkins, eminent copyright scholars at the Duke Center for the Public Domain, have released their 788-page Open Intellectual Property Casebook as a free, open, CC-licensed download, replacing textbooks that normally sell for $160 (you can get a hardcopy is $24); it's not just a cheaper alternative, either -- it's a better one, enlivened with sprightly writing, excellent illustrations (including comics in the vein of Boyle and Jenkins's Bound By Law).

Read the rest

Adversarial Compatibility: hidden escape hatch rescues us from imprisonment through our stuff


My latest Guardian column, Adapting gadgets to our needs is the secret pivot on which technology turns, explains the hidden economics of stuff, and how different rules can trap you in your own past, or give you a better future.

Read the rest

Kleargear's new street address is also home to notorious ripoff site


Kleargear destroyed the credit of customers who complained about getting ripped off, then disappeared when a court ordered them to pay restitution -- now they have a new US address, shared with a scammy auction site, raising questions about what other ripoffs the company's owners are involved with.

Read the rest

Respected medical journal changes hands, starts publishing junk science for hire


Experimental & Clinical Cardiology published for 17 years out of Oshawa, ON, but is now owned by shadowy figures in Switzerland, whose payments are processed through Turks and Caicos, and they'll publish anything under the journal's banner, provided it's accompanied by a payment of $1200.

Read the rest

3D printed bump keys make short work of high-security locks

High-end locks rely on their unique key-shapes to prevent "bumping" (opening a lock by inserting a key-blank and hitting it with a hammer, causing the pins to fly up), but you can make a template for a bump key by photographing the keyhole and modelling it in software.

Read the rest

Malaysia Airlines's near-empty planes ply the world's skies, losing $2M/day


Malaysia Airlines, who suffered the unprecedented and tragic loss of two jets this year, is having an understandably hard time attracting passengers; though the circumstances of the two losses do not appear to be related to negligence or anything other than terrible, awful random chance.

Read the rest

How to Get a Figurine Produced in China and Not Lose Your Shirt

Jared Zichek decided to make his own, and says you can, too.

Read the rest

Ikea may not kill Ikeahackers fan-site after all


Ikeahackers -- a venerable fan-site that competed with Ikea's newly launched, empty "online community" -- were previously threatened by Ikea and looked to face extinction.

Read the rest

Newspapers are, pretty much, dead.


Clay Shirky has some some truths: "Maybe 25 year olds will start demanding news from yesterday, delivered in an unshareable format once a day. Perhaps advertisers will decide 'Click to buy' is for wimps. Mobile phones: could be a fad. After all, anything could happen with print. Hard to tell, really."

Read the rest

Canadian government caught secretly smearing scientist who published research on tar-sands


The Harper petro-Tory government's money comes from the people who got rich from the tar-sands, the dirtiest oil on the planet, and they've done everything they could to suppress science critical of Alberta crude; finally a scientist who wasn't under their thumb published his work and they started maneuvering behind the scenes to discredit him.

Read the rest

Harpercollins Humble Ebook Bundle with Gaiman, Bujold, Coelho, Williams, and more

Name your price for more than 12 DRM-free books from Harpercollins, support charity, and strike a blow for freedom!

Read the rest

Leaked Comcast employee manual reveals pressure for hard-sell from tech support


Despite denials from top Comcast execs, a leaked employee manual shows that all Comcast customer service reps, even tech support staff, are required to hard-sell every customer they deal with, using high-pressure scripts that interfere with doing their jobs.

Read the rest

Copyright extortion startup wants to hijack your browser until you pay

Rightscorp, the extortion-based startup whose business-model is blackmailing Internet users over unproven accusations of infringement, made record revenues last quarter, thanks to cowardly ISPs who agreed to lock 75,000 users out of the Web until they sent Rightscorp $20-$500 in protection money.

Read the rest