[Video Link] BusinessWeek asked me to write my "Story About Steve." I never met Steve, but I had a story to tell. Here it is.
In May 2002 I got a call from my friend Alberta who asked if I'd like to be in an Apple TV commercial. Alberta had a friend who was an art director at Apple, and he needed people in Los Angeles who'd switched from a Windows machine to a Mac. That was me.
The next day, I got calls from Apple and Chiat/Day, and they e-mailed me a thick stack of forms to sign. Most of them swearing me to secrecy.
The day after that, I drove 15 minutes to a soundstage in Hollywood. At least 100 people from Apple and Chiat/Day were on the set. Errol Morris, the director, was hiding inside a white tent on the far end of the warehouse-like soundstage. I could hear his voice booming through an amplifier. Someone on the set told me he was using his invention called the Interrotron to interview the switchers. "Just wait until you see how it works," she said.
My taping was scheduled for 12 p.m. I was a little early, so I grabbed a bagel from craft services and looked for a place to sit. All the chairs on the set were occupied, but not by people. The Chiat/ Day workers had set their laptops and backpacks on all the chairs with hand-drawn signs that said "DON'T TOUCH." I asked a young woman in a smart gray outfit where I could sit. "Someplace outside," she said.
The Steve Jobs who founded Apple as an anarchic company promoting the message of freedom, whose first projects with Stephen Wozniak were pirate boxes and computers with open schematics, would be taken aback by the future that Apple is forging. Today there is no tech company that looks more like the Big Brother from Apple’s iconic 1984 commercial than Apple itself, a testament to how quickly power can corrupt.
Daniel Kottke demos the Microwriter (Photo by Avi Solomon)
Avi Solomon interviewed Daniel Kottke at his home in Palo Alto on 2nd September, 2011. He says:
I had a wide-ranging conversation with Daniel Kottke (Apple employee #12) on Silicon Valley's innovation culture. Daniel also talked about his trip to India with Steve Jobs during their hippie years. Steve Jobs did not find miracles in the ashrams of India but he made the true magic happen in a garage in California.
Here I am, days after I was born, being held by my father in front of the family Macintosh.
Our family has spent an enormous amount of time and effort growing with Apple. My brother and I spent years playing with Kid Pix and Shufflepuck Café. We stayed up late reading through the manuals for Myst and plotting our progress in the provided journal. We collected the bunnies in Power Pete.
My dad bought the iLife suite as soon as it came out. It was a regular joke at home that we were "living the iLIFE!" I made videos for class. We started saving photos on the computer and sharing them with family. Recently, my dad finished scanning all our family photos and videos. It's an invaluable gift to be able to smoothly find photos of my parents' wedding, or to watch my brother being silly at the kitchen table before a cub scout meeting.
When I chose to go to boarding school in northern Maine for my last two years of high school, I bought my first iMac to celebrate. I would never have survived the unexpected challenges of living with a hundred other students surrounded by fifteen feet of snow had I not been able to retreat online and to talk to my mom on iChat on a daily basis. I still IM my mom nearly every day.
And when things went wrong, it was okay to expect perfection from Apple. They made things right for us, every time. We knew Steve– through his company –would take care of us. They replaced computers for us, gave us time and space at the stores when we needed it, and patiently answered our questions or let us vent. When I was too far away to bring my computer into a store, they sent a repairman straight to my bedroom to fix it there. Three times.
I have long felt the details and deep thought that goes into these experiences. This guided experience has made me appreciate technology and business for what it can be, and the good beyond itself that it can do. This touch towards the better and the flexibility and tools for others to expand upon it. The reassurance that someone I trust has held everything to the highest standard. I value this even more now that I work with tech professionally.
Last night the employees at the 1 Stockton Street Apple Store gave me space to mourn, and a place at their table to upload my photos so I could share that process with Boing Boing's Twitter followers. I am deeply grateful to them for that. I am also enormously grateful to Boing Boing for helping me to see my idol, a man I consider practically a family member although I never said one word to him, the last few times he appeared publicly.
I return Boing Boing back to its normal design now, and as a company we end our vigil. Now we must all pick up that uncompromising care for beauty and excellence and push the world forward ourselves.
Editorial note: For one day after we received this news, Boing Boing devoted its design to mimic the original Mac OS interface. Here we preserve an image of Boing Boing as it appeared at the time.