Great Moments in Pedantry: Librarian critiques Twilight Sparkle's professional practice

At Neatorama, librarian John Farrier helpfully points out some places where fictional pony librarian Twilight Sparkle could stand to improve her professional practice. It is simultaneously a dedicated bit of pony fandom and an interesting overview of the many responsibilities of a real-world librarian.

Conducting a reference interview is the act of translating a patron’s request into terms that are congruent with the library’s resources. It may surprise non-librarians to learn this, but yes: reference interviewing is a skill. And it is one that Twilight should develop.

A good reference interview begins with the librarian conducting him/herself in a manner that is welcoming. Helping the patron is the first priority of a librarian working the reference desk. The patron is not a distraction or an annoyance. In the first reference interview in the series, Twilight interacts with her patron, Rainbow Dash. “Can I help you?” is a good beginning. But her tone and body language suggests that she would rather not.

... Twilight has some good reference interviewing sense. One pitfall that rookie librarians fall into is to give professional advice instead of information—especially medical and legal advice. In “Cutie Pox,” Applejack and Applebloom visit the library and asking for medical advice. Twilight, aware that doing so could expose the library and herself to liability, deftly avoids doing so and refers Applejack and Applebloom to Zecora, a qualified medical professional.

Read the rest of the story at Neatorama

Announcing Library Boing Boing at the American Library Association

Folks from the American Library Association are launching a member interest group called Library Boing Boing, and we're delighted to give our blessing. From Jenny Levine's announcement, at the ALA's Marginalia site:

On the one hand, Library Boing Boing is a collaboration between ALA and the fabulously amazing Boing Boing folks to highlight all of the great new things libraries are doing. The most visible result will be regular posts about those great new things on the Boing Boing site itself.

On the other hand, Library Boing Boing: The Group has its own goals to help happy mutants in local communities connect with their happy mutant librarians to do good, work together on our shared interests, and make the world more better.

Once they're up and running, we'll be publishing regular updates on the group's activities and plans, as well as any events and programs that you can attend or support. For ALA members. the first step would be to sign the ALA member petition to formally establish the Library Boing Boing Member Interest Group; everyone else, watch this space.

ALA Happy Mutants rejoice – Library Boing Boing is coming! [ALA Marginalia]