AccessNow, an NGO that works for human rights values in telcoms policy, took a resolution to the Vodafone Board meeting in London last week, holding the company to account for its network shutdown during the Egyptian revolution and asking it to endorse a plan to uphold its customers' human rights in future.
"I am asking this question as a proxy and on behalf of thousands of people from over 85 countries who have endorsed this question to the Vodafone Board.In addition to prolonging the misery and bloodshed of the Egyptian revolution, Vodafone's network shutdown also resulted in the death of Egyptians who couldn't use their phones to call ambulances during medical emergencies. Not to mention all the money the shareholders lost when millions of Egyptians lost their phone service.
Our question is, in recognition of the challenges that you and other telcos faced during the Egyptian revolution and the lessons you’ve learned from this experience might you be better prepared for any future crises - which is undoubtedly in the wings - by committing to doing a human rights assessment of your licensing agreements in the roughly 70 countries you operate in, to ensure that, for example, you are both able to protect your staff and the integrity of the network, but not in the position of having to once again shut down the internet or send pro-regime messages to your customers as happened earlier in the year in Egypt?
I would like to present you with a five step action plan, consistent with the GNI principles, which we believe would assist you to protect Vodafone's brand and shareholder's profits and ask that you consider adhering to the practices outlined in the action plan."