I cancelled my small business BT account last year when they endorsed the Tory Internet censorship plan -- and to my surprise, they kept sending me bills, but that wasn't nearly so surprising as what I discovered next: a seven-year-long overbilling ripoff that took most of a year to untangle. Read the rest
When you bought your Wii U, it came with one set of terms-of-service; now they've changed, and if you don't accept the changes, your Wii seizes up and won't work. That's not exactly what we think of when we hear the word "agreement." Read the rest
Pissedconsumer, a website that's being sued by a supplements company called Roca Labs whose diet aids come with terms-of-service that prohibit complaining about them, has filed its opposition to Roca's request for an injunction -- it's quite a read. Read the rest
Roca Labs sells dubious snake-oil like a "Gastric Bypass Alternative," and their terms of service forbid their customers from ever complaining; they say that Pissedconsumer.com committed "tortious interference" by providing a place where disgruntled buyers could air their grievances. Read the rest
Someone sent Brian Krebs an envelope of counterfeit $100 and $50 bills, apparently manufactured by Mrmouse, the counterfeiter whom Krebs outed for selling his notes openly on Reddit. Read the rest
Public Citizen is helping Cindy Cox sue Accessory Outlet for charging her $250 when she complained that an Iphone case hadn't shipped when promised; the company's rep told her that he'd fine her even more for emailing him to protest, adding an ominous "You are playing games with the wrong people and have made a very bad mistake." Read the rest
Kleargear destroyed the credit of customers who complained about getting ripped off, then disappeared when a court ordered them to pay restitution -- now they have a new US address, shared with a scammy auction site, raising questions about what other ripoffs the company's owners are involved with. Read the rest
Tim David called Comcast to report that his self-installation after a move was running into troubles and was promised a no-charge service call. Read the rest
The notorious online retailer Kleargear (previously) has been ordered to pay $306,750 in damages (including punitive damages) as well as legal costs to Jennifer and John Palmer. The Palmers wrote an online complaint when they didn't get their Kleargear order, only to have Kleargear send them a bill for $3500 for violating a "nondisparagement clause" in the company's terms of service; when they didn't pay it, Kleargear damaged their credit rating, which ended up sabotaging a house-purchase for the couple. Kleargear claims to be based in France, and refused to participate in the case against them. Read the rest
Now that evidence has surfaced suggesting that Guardaley, a disgraced firm of German copyright trolls, is secretly behind the legal actions of notorious US trolls like Malibu Media, the US plaintiffs are running scared, asking judges to dismiss their cases before they can be dragged into a discovery process that might confirm the link.
Guardaley is seriously toxic in the USA, and any suggestion that they were pulling the strings of US plaintiffs would likely be enough to get any case booted -- and possibly result in sanctions for the lawyers representing the trolls.
The defendants in a case over downloading the B-movie Elf-Man has presented evidence that not only links Guardaley to the suit, but also suggests that Guardaley was one of the seeders of the Elf-Man bittorrent file. In other words, they were sharing the file while acting as representatives for the copyright holders, making the downloads they're suing over authorized, and not infringing. Read the rest
Cable lobbyist turned FCC Chairman Tom Wheeler has tried to "balance" his attempt to nuke Net Neutrality by promising to override state laws that prohibit cities from setting up their own broadband networks. But it's a largely meaningless gesture: practically every big city in America is locked into a decade-long contractual "franchise" arrangement with a big cable company. Read the rest
Jeff writes, "I learned this week that it's possible to run up a $750 international data roaming bill in one minute on AT&T. I managed to convince AT&T to forgive the charges after two days and 40 minutes of phone calls but the best guess at how this happened is kind of alarming. It seems that AT&T's billing system sometimes bundles US traffic with international traffic." Jeff was driving in the Pacific northwest, near the Canadian border. Read the rest
The latest update in the saga of Kleargear (previously) is downright bizarre. Having invoiced unhappy customers for complaining online about their crappy service and then ruined those customers' credit rating, the company now refuses to acknowledge a judgment against them from a US court because they insist that they're located in France and weren't served there. Read the rest
Order has been restored.— Naoki Hiroshima (@N) February 25, 2014
A long-overdue, happy ending to the saga of @N, the $50,000 username that was extorted out of Naoki Hiroshima by a hacker who tricked Paypal and Godaddy into compromising control over Hiroshima's domains, and threatened to trash Hiroshima's sites unless the @N handle was given over.
Twitter has restored @N to Hiroshima. It's not clear what took so long, nor what it was that turned the tide for Twitter and resulted in the hand-back.
Happy ending: @N has been restored to its rightful owner [Josh Ong/Next Web] Read the rest
Remember Baybrook Remodelers, Ken Carney's Connecticut-based construction company who bully and sue disgruntled customers who leave negative reviews on Yelp and other sites? Well, now they've hired an SEO creep called Todd Ramos, who is hassling Techdirt to try and get their post about Baybrook taken down.
Ramos's campaign tactics include smearing Baybrook's victim (referring to her over and and over again as a "crazy woman"), and inventing imaginary conversations with Boing Boing in which we are said to be considering removing our own coverage. For the record, we are not. He also claims that we were hired by Baybrook's victim to post uncomplimentary things about Baybrook (we were not). And he claims to have "600 bloggers and 20000 blog as ranging in pr 4 to 7" through which he will smear Techdirt if they don't remove the post.
The most cack-handed part of this whole thing is that its founder, Mike Masnick actually coined the term "The Streisand Effect" to describe the knock-on publicity that arises from censorship attempts, because the attempt at censorship is often more newsworthy than the information that is under dispute. Read the rest