Reading this Reddit thread on stupid customer stories reminded me of the stupidest thing I've ever done as a customer. I had flown all night and gotten into my hotel near San Francisco International very late. Blearily, I unpacked my toilet case and brushed my teeth, had a pee, flushed and climbed into bed. The toilet's plumbing made a moderate amount of noise as the cistern refilled, but just as it got to the point where the stopcock kicked it, it began to make a horrible, loud, nerve-jangling BRRRRRRRRRRRR noise.
I waited a couple of minutes for it to stop, but it wouldn't stop. I got out bed and looked under the toilet. I jiggled the handle. I flushed. BRRRRRRRRRRRR
I called the front desk. "Hi. There's something really wrong with my toilet. I flushed it and now it's going BRRRRRRRRRRRR. Can you find a maintenance person, please?"
It was about 1AM. There weren't a lot of maintenance people around. Ten minutes went by. BRRRRRRRRRRRR. Fifteen minutes. BRRRRRRRRRRRR.
I called the front desk again. "Hi, I don't mean to be impatient, but I've got a meeting early tomorrow morning and I really need to get some sleep. If you can't get a maintenance staffer in the next couple minutes, I think I'll need another room, OK?"
The maintenance guy came. I told him what had happened. We stood in the bathroom together, blearily, confronting the incredible, loud, nonstop BRRRRRRRRRRRR that seemed to come from all around us as the pipes shivered in the very walls. "I've never heard a toilet make that noise before," the maintenance guy said. "Me neither. I'll just wait in the room."
I went and sat on the bed, half-fuming, half-dozing. Suddenly, the BRRRRRRRRRRRR noise became much quieter: brrrrrrrrrrrr. Then, quieter still: brrrrrrrrrrrr.
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