DriveSavers is a $900-a-pop data-recovery outfit that specializes in resurrecting priceless data from crushed, crashed, soaked and mangled hard-drives. The problem is that their new business prospects often make initial contact with the firm in a white-hot rage or tears, berzerk at the thought of losing all their data. So DriveSavers has hired a full-time crisis-counsellor late of a North Bay suicide hotline to talk their customers down off the ledge and into the technicians' loving arms.
"There's a whole range of emotions people go through when they lose data," said John Christopher, a DriveSavers engineer. "From anger to grief."
When the company receives a call from someone who's clearly lost it — which can happen several times an hour — Chessin comes on the line to help the caller rediscover their happy place. Then the engineer returns to discuss the technical problem in detail.
(via /.)