Boing Boing

Lockers create love hotel loyalty

According to Joi Ito, Japanese love-hotels have lowered churn and increased customer loyalty by adding storage lockers, because:

Married couples found it convenient to store adult toys and other things that they didn't want their children to find in these lockers. These lockers created a relationship between the customer and the hotel and dramatically increased customer retention. Now these lockers are used to store all sorts of "Not Safe For Home" things.

Link

Exit mobile version