JTony says: "[The most] recent episode of the podcast Catalogue of Ships is all about one of the worst bouts of customer service I've ever heard of, with US Airways and [Ramada] Hotels dishing out total disregard for customer satisfaction and wellbeing."
Michael of Catalogue of Ships wrote: "[I]t's all true. Even the part about the customer service guys chasing a woman through the airport to try to steal her cell phone. Yes, USAir, or US Airways, or America West or whatever the heck they call themselves these days actually aggressively attack their customers when they cannot help them."
