In an open letter sent to Microsoft Chief Executive Officer Steve Ballmer today, EFF outlines five steps Microsoft must take to make things right for MSN Music customers -- including a issuing a public apology, providing refunds or replacement music files, and launching a substantial publicity campaign to make sure all customers know their options.
"MSN Music customers trusted Microsoft when it said that this was a safe way to buy music, and that trust has been betrayed," said EFF Staff Attorney Corynne McSherry. "If Microsoft is prepared to treat MSN Music customers like this, is there any reason to suppose that future customers won't get the same treatment?"
Last year, the EU adopted the incredibly controversial Copyright Directive (it passed by only five votes, and afterwards 10 MEPs said they'd got confused and pushed the wrong buttons!): now, EU member states have to create rules that require online platforms to filter all user-generated content and block it if it matches a secret, unaccountable […]
Back in 2017, the World Wide Web Consortium (W3C) approved the most controversial standard in its long history: Encrypted Media Extensions, or EME, which enabled Netflix and other big media companies to use DRM despite changes to browsers extensions that eliminated the kinds of deep hooks that DRM requires.
Whether you’re working from home or working from the office, a few elements of the grind are universal. Emails never stop. Meetings go on way too long. And a bad monitor makes your day monumentally more difficult to tolerate. Staring at a screen that’s too small or isn’t bright or sharp enough can be enough […]
When you sit down on your couch to watch TV, the volume of options is truly staggering. However, a strange thing happens once you start cycling through page after page of Netflix suggestions and Amazon options. You invariably find yourself constantly considering the same set of giant Hollywood blockbuster films and major US television network […]
Back in the ancient times of the 1980s, if you wanted your thoughts quickly translated into text and didn’t want to spend all day transcribing all those meticulously archived notes yourself, you either needed to hire a secretary or a stenographer. Now, rather than spending thousands of dollars a year on an ultra-fast typist, technology […]