I've mentioned my beloved Kitchen Aid espresso machine here before, but I need to mention it again. Last week, I noticed that the enamel had started to flake off, peeling away in big strips the size of business-cards. Dreading a bureaucratic runaround, I dug out my Amazon receipt, then called up Kitchen Aid's warranty number. Apart from a small problem getting the correct number (the number listed on their site is out of service), it went amazingly.
The operator asked for my serial number, asked me to describe the problem, then asked if I could be at some address the next day to receive my replacement unit and ship back the defective one. I gave her my office address, and yesterday at around 2PM, a DHL guy showed up with a brand new espresso machine in its package. I lifted it out, replaced it with the defective one, watched as the DHL guy slapped a return sticker on it, and then he left, leaving me a shiny new coffee machine that I brought home in a cab (two people on the street and the cabbie all stopped me and asked me about this beautiful coffee machine and whether it worked as good as it looked and where they could get one of their own). This morning, I enjoyed a perfect cappuccino with breakfast, and ruminated on just how damned good the customer service from Kitchen Aid had been, and I figured, man, that deserves some public approbation.
Update: Canadians beware! Multiple commenters to this post have weighed in to describe nightmarish treatment from the Canadian Kitchen Aid service department, who seem well and truly awful. My experience recounted above was with Kitchen Aid UK.
Logitech’s MX Keys [Amazon] is what it finally took to lure me away from mechanical keyboards. It’s a slim yet solidly-constructed full-size model that’s similar to and superior to Apple’s Magic Keyboard. It’s flat, minimalist, heavy, solid and low-profile, with large backlit keys typeset in something similar to Futura Light. The keys are square with […]
Microsoft is to shut shop on the high streets and malls of America, permanently closing its 116 retail stores. Only 10 were overseas; flagship stores in New York City, London, Sydney, and Redmond will be remain as showrooms that do not sell the products. There will be no layoffs, Microsoft reports. Alarm bells rang when […]
Traintrackr is a powered circuit board showing a map of the London Underground, lighting up in real time to show train positions on 333 stations on all 12 main lines. It connects to the tube’s API for live location data every second. The board is 400mm x 300mm and sells for £249. (There’s also the […]
What’s your biggest gripe about power strips? Since most power servers like that are pretty standard these days, your beef probably isn’t about performance or connectivity. No, the biggest rap on trying to use many power strips is the curious engineering decision that often leaves multiple oddly shaped plugs and charging units unable to all […]
Between work, family obligations, and just getting to bed at a decent hour, we all have a lot on our plates these days. So, it’s easy for things like grooming and skincare to never be a high-priority issue. That is until they become a high priority issue. Like when your face constantly breaks out. Or […]
Today’s teachers extol the virtues of hands-on learning, the method of helping students, particularly the youngest children, learn through basic doing. From trial-and-error methods to practice honing their emerging skills, youngsters can soak up a world of learning opportunities when their developing minds are unleashed. While the thought of dropping a smartphone or tablet into […]