I really enjoyed Paul Ford's New York Magazine story on the Facebook/Instagram acquisition. By building his analysis on the way that the "user experience" focus is different in different parts of Facebook, and within Instagram, Ford captures something that's been missing from the coverage, a way of looking at the acquisition that puts a name to the free-floating anxiety that many Instagram fans have felt. Plus, he uses the phrase "Facebook is like an NYPD police van crashing into an IKEA, forever." Zing!
Remember what the iPod was to Apple? That's how Instagram might look to Facebook: an artfully designed product that does one thing perfectly. Sure, you might say, but Instagram doesn't have any revenue. Have you ever run an ad on Facebook? The ad manager is a revelation — as perfectly organized and tidy as the rest of Facebook is sprawling and messy. Spend $50 and try to sell something — there it is, UX at its most organized and majestic, a key to all of the other products at once.
To some users, this looks like a sellout. And that's because it is. You might think the people crabbing about how Instagram is going to suck now are just being naïve, but I don't think that's true. Small product companies put forth that the user is a sacred being, and that community is all-important. That the money to pay for the service comes from venture capital, which seeks a specific return on investment over a period of time, is between the company and the venture capitalists; the relationship between the user and the product is holy, or is supposed to be…
When people write critically about Facebook, they often say that "you are the product being sold," but I think that by now we all get that. The digital substance of our friendships belongs to these companies, and they are loath to share it with others. So we build our little content farms within, friending and upthumbing, learning to accept that our new landlords are people who grew up on Power Rangers. This is, after all, the way of our new product-based civilization — in order to participate as a citizen of the social web, you must yourself manufacture content. Progress requires that forms must be filled. Thus it is a critical choice of any adult as to where they will perform their free labor. Tens of millions of people made a decision to spend their time with the simple, mobile photo-sharing application that was not Facebook because they liked its subtle interface and little filters. And so Facebook bought the thing that is hardest to fake. It bought sincerity.
(via Making Light)